Retail Sales Assistant - Temporary Contract in Bangor

Retail Sales Assistant – Temporary Contract

We inspire reading, learning, creativity and play. Join us as a Retail Sales Assistant to help customers discover products and create memorable experiences.

Responsibilities

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• When a Keyholder, open and close the store securely, support cash handling and store security.
• Work collaboratively with the team to meet store targets and KPIs.
• Stay informed about promotions, products and services to help customers make informed choices.
• Act as a brand ambassador – positive, professional and passionate about what we do.
• Manage physical demands such as stairs and heavy stock; the team provides support as needed.

Skills and Behaviours

• Passion for delivering great customer service.
• Strong communication and interpersonal skills.
• Team player with a positive, can‑do attitude.
• Reliable, punctual and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality.
• Experience in a fast‑paced, high‑volume environment.
• For Keyholders – experience with store opening/closing and basic supervisory responsibilities.

Keyholder Responsibilities (if applicable)

• Open and close the store.
• Complete cashing up.
• Carry out additional management responsibilities.

Benefits

• 25% colleague discount plus exclusive double discount days.
• MyWorks – access to exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family friendly leave with enhanced maternity, paternity and adoption pay.
• Holiday entitlement: 28 days including bank holidays, or 33 days for deputy and store managers.
• Can-Do Academy – instant access to training and development.
• Stream – claim early access to 50% of wages as you earn them.
• Share scheme – own a piece of The Works.
• 24/7 support and employee assistance programme through Retail Trust Charity.
• Healthcare cash plan to support everyday healthcare costs.
• Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

EEO Statement

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and where possible we will support reasonable adjustments for interviews and the workplace.