At a Glance
- Tasks: Engage customers, recommend products, and create memorable shopping experiences.
- Company: Join The Works, a vibrant retailer inspiring creativity and learning.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Opportunities for growth and development in a supportive team environment.
- Why this job: Be a brand ambassador and spark joy in every customer interaction.
- Qualifications: Passion for customer service and a positive attitude are key.
The predicted salary is between 10 - 12 £ per hour.
We don’t just sell products. We inspire reading, learning, creativity and play. You could recommend the paint set that helps someone discover their inner artist, the book that inspires a future author, the game that brings a family together, or the puzzle book that reconnects someone with a treasured memory. With your passion and our products, you’ll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved.
As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations and help customers with their shopping missions - whether they’re discovering new products they’ll love or finding the perfect gift for someone else.
You’ll be starting friendly conversations to understand what each customer is looking for and make helpful recommendations from our product ranges. You’ll also play a key role in keeping the store well-stocked, tidy, safe and welcoming. Alongside your teammates, you’ll help create an environment where everything runs smoothly and everyone feels supported and included.
Being a brand ambassador at The Works isn’t just your job title. It’s the way you bring our brand to life every day through the moments you create. These small interactions often become extraordinary memories for the people who walk through our doors. You help build trust, brand awareness and loyalty simply through how you show up.
Your Mission:
- Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range.
- Deliver a friendly, knowledgeable and consistently amazing customer experience.
- Stay informed about our products, promotions and services so you can help customers make informed choices.
- Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation and product availability.
- Follow all operational procedures, including health and safety and loss prevention.
- Work collaboratively with your team to meet store targets and KPIs.
- Be a brilliant brand ambassador - positive, professional and passionate about what we do.
This is an active role that involves working across different areas of the store, using stairs, handling deliveries and moving stock.
Skills / Behaviours That Will Set You Apart:
- You’re willing and able to proactively approach customers, start friendly conversations, understand what they’re looking for and make helpful recommendations from our product range.
- You’re passionate about creating a brilliant customer experience.
- You’re a supportive team player with a positive, can-do attitude.
- You’re reliable, punctual and able to work a variety of shifts.
- You’re comfortable learning to use tills and handle transactions accurately.
- You can stay organised and contribute positively in a busy, fast-paced store environment.
- Previous experience in retail, customer service or hospitality would be helpful, but it isn’t essential.
Keyholder Responsibilities:
If you’re aged 18 or over, you’ll be trained as a Keyholder, with all the support you need to take on additional responsibility and build valuable experience. Whenever you’re assigned Keyholder responsibilities, you’ll receive an enhanced rate of pay for the time you carry them out.
Our Purpose: To inspire reading, learning, creativity and play.
Our Values: We are Crafty | Smart with what we've got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done.
At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.
Retail Sales Assistant at The Works Stores Ltd in Wickford employer: The Works Stores Ltd
The Works is an exceptional employer, recognised as the 10th Best Big Company to Work For in 2024, offering a vibrant work culture that inspires creativity and learning. With generous benefits including a 25% colleague discount, enhanced family leave, and access to the Can-Do Academy for professional development, employees are empowered to grow and thrive. Located in Coleshill, Birmingham, the hybrid working model fosters flexibility while ensuring meaningful engagement across teams, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant at The Works Stores Ltd in Wickford
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Works Stores Ltd, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Sales Assistant at The Works Stores Ltd in Wickford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Works Stores Ltd that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Works Stores Ltd will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Works Stores Ltd and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Works Stores Ltd
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Works Stores Ltd, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Works Stores Ltd!
