At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards while inspiring creativity.
- Company: Join The Works, a brand that promotes reading, learning, and creativity.
- Benefits: Enjoy 25% discount, flexible hours, and access to training and development.
- Other info: Inclusive culture with opportunities for growth and support.
- Why this job: Be a brand ambassador and make customers smile every day.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
7 Hour Contract
Position: Retail Sales Assistant – 7 hour contract.
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity and play. You sell products that turn someone into an artist, provide books that unleash inner authors, supply games that bring families together or puzzle books that help reconnect with memories. Through passion and our products, you help ignite the spark within people and allow them to unleash their creativity, find new hobbies, or rekindle fond memories.
Benefits
- 25% colleague discount plus exclusive double discount days.
- MyWorks – exclusive online discounts across retailers, holidays, utilities, tech and more.
- Family friendly leave – enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays, or 33 days for deputy and store managers.
- Can‑Do Academy – instant access to further training and development.
- Stream – claim early access to 50% of wages as you earn them.
- Share Scheme – own a piece of The Works.
- 24/7 support – partnership with Retail Trust Charity for Employee Assistance Programme and more.
- Healthcare Cash Plan – support everyday healthcare costs.
- Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.
Become a Retail Sales Assistant
As a Sales Assistant you’re the face of our brand on the shop floor – a true brand ambassador. Every day you create moments that make our customers smile. Your mission is to deliver exceptional service, spark conversations, and help customers with their shopping missions – from discovering new products to finding the perfect gifts. You’ll also keep the store well‑stocked, tidy, safe and welcoming. Together with teammates you ensure the store runs smoothly and everyone feels supported.
Your Mission
- Deliver friendly, knowledgeable and efficient service to every customer.
- Maintain excellent store standards – merchandising, cleanliness and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organisation and product availability.
- Follow operational procedures, including health & safety and loss prevention.
- As a keyholder (if applicable) open and close the store, support cash handling and store security.
- Work collaboratively with the team to meet store targets and KPIs.
- Stay informed about promotions, products and services to help customers make informed choices.
- Be a brand ambassador – positive, professional and passionate about what we do.
- Role can be physically demanding – manage stairs and heavy stock; team will support.
Skills & Behaviours That Will Set You Apart
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can‑do attitude.
- Reliable, punctual and flexible to varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast‑paced, high‑volume environment.
- For keyholders: experience with store opening/closing and basic supervisory responsibilities.
Keyholder Responsibilities
If you’re over 18, with training and support, you join us as a keyholder to take on extra responsibility and build experience. You’ll receive an enhanced rate of pay for mastering tasks such as:
- Opening and closing the store.
- Cashing up.
- Carrying out management responsibilities.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- Crafty – Smart with what we've got.
- Caring – Heart in every action.
- Can‑do – Energy that gets it done.
Diversity, Inclusion and Reasonable Adjustments
We promote diversity, inclusion and apply reasonable adjustments. The Works has an inclusive culture where everyone can be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and will support reasonable adjustments for interview attendance where possible.
About The Works
We inspire reading, learning, creativity and play. Time well spent and it all starts with you.
