At a Glance
- Tasks: Lead and inspire your team to create an engaging shopping experience.
- Company: Join The Works, where we inspire creativity and learning.
- Benefits: 40-hour contract with opportunities for personal growth and development.
- Other info: Be part of a supportive team that values creativity and teamwork.
- Why this job: Make a real impact by helping customers discover their next favourite book or toy.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
About The Works
We don’t just sell products. We inspire reading, learning, creativity and play.
40 hour contract
Why The Works?
The Works literally means everything. Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Become a Retail Store Manager
As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well‑run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well‑stocked, tidy, safe and welcoming. You help create an environment where everything runs smoothly and everyone feels supported, included and developed in the team.
Being a Brand Ambassador
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions – the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Your Mission
- Lead, coach and develop your team to deliver excellent customer service and achieve store targets.
- Lead by example as a brand ambassador representing The Works to inspire your team to follow.
- Take full ownership of store performance, using data and insights to drive results.
- Ensure high standards of visual merchandising, stock availability and store presentation.
- Recruit, onboard and train new team members, building a high‑performing, engaged team.
- Manage rotas, payroll and operational tasks to ensure efficient day‑to‑day running.
- Maintain compliance with health and safety regulations.
Retail Store Manager - 6 Month FTC in Surrey employer: The Works Stores Ltd
The Works is an exceptional employer that fosters a vibrant work culture centred around creativity, learning, and community engagement. With a strong commitment to employee development, you will have ample opportunities to grow your skills and advance your career while making a meaningful impact on customers' lives. Located in a supportive environment, we prioritise teamwork and inclusivity, ensuring that every team member feels valued and inspired to contribute to our mission of unlocking imagination for all.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager - 6 Month FTC in Surrey
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past that highlight your leadership and customer service abilities. We want to hear about those moments that made a difference in your team or for a customer.
✨Tip Number 3
Don’t just sit back and wait for the interview. Reach out to current employees on LinkedIn to get insider tips. They might share what it’s really like to work there and give you an edge in your conversation.
✨Tip Number 4
When you apply through our website, make sure to follow up! A quick email thanking them for the opportunity shows your enthusiasm and keeps you on their radar. We love seeing candidates who are proactive!
We think you need these skills to ace Retail Store Manager - 6 Month FTC in Surrey
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for reading, learning, and creativity shine through. We want to see how you connect with our mission at The Works and how you can inspire others.
Tailor Your Experience:Make sure to highlight your relevant experience in retail management. Use specific examples that demonstrate your ability to lead a team, drive performance, and create an engaging shopping experience for customers.
Be Authentic:We love authenticity! Don’t be afraid to show your personality in your application. Share stories or moments that reflect your values and how you embody the role of a brand ambassador.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at The Works Stores Ltd
✨Know Your Brand
Before the interview, dive deep into The Works' mission and values. Understand how they inspire creativity and learning. Be ready to share how your personal experiences align with their brand ethos and how you can contribute to creating those extraordinary moments for customers.
✨Showcase Leadership Skills
As a Retail Store Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated others, resolved conflicts, or improved team performance. This will show that you're ready to take ownership of store operations.
✨Customer-Centric Mindset
The Works is all about delivering exceptional customer service. Think of times when you've gone above and beyond for a customer. Be prepared to discuss how you would create a welcoming environment and engage with customers to understand their needs, ensuring they leave with a smile.
✨Data-Driven Decision Making
Familiarise yourself with how to use data to drive results. Be ready to discuss how you've used insights to improve sales or customer satisfaction in previous roles. This will demonstrate your ability to take full ownership of store performance and make informed decisions that benefit the team and customers.
