At a Glance
- Tasks: Support the Store Manager, lead the team, and deliver exceptional customer experiences.
- Company: Join The Works, where we inspire creativity and learning.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Be a part of something bigger and ignite creativity in others.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
18 hour contract
Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You’ll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence. You’ll be a role model for the team – motivating, coaching, and ensuring every shift runs smoothly. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions – the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Your Mission:
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
- Support recruitment, onboarding, and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
Ensure health and safety standards are met.
Retail Deputy Manager in Surrey employer: The Works Stores Ltd
At The Works, we are more than just a retail store; we are a community that inspires creativity and fosters a love for reading and learning. As a Retail Deputy Manager, you will thrive in a supportive work culture that values teamwork and personal growth, with opportunities to develop your leadership skills while making a meaningful impact on customers' lives. Located in a vibrant area, our store offers a dynamic environment where every day brings new possibilities to connect with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Manager in Surrey
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Retail Deputy Manager role. Highlight your leadership skills and how you can inspire both customers and your team.
✨Tip Number 3
Don’t just sit back and wait for the interview. Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and what they love about working at The Works. It shows initiative and helps you gather insider info!
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team and contributing to our mission of inspiring creativity.
We think you need these skills to ace Retail Deputy Manager in Surrey
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for creativity and customer service shine through. We want to see how you can inspire others and bring our brand to life with your unique experiences.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that aligns with the Retail Deputy Manager role. Focus on your leadership skills, teamwork, and any previous retail experience that showcases your ability to drive performance and deliver exceptional service.
Be Authentic:We love authenticity! Don’t be afraid to let your personality come through in your application. Share stories or examples that demonstrate how you've made a positive impact in previous roles or how you've helped customers connect with products.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at The Works Stores Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into The Works' mission and values. Understand how they inspire creativity and learning. Be ready to share how you can embody this brand ethos in your role as a Retail Deputy Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed a project in the past. Highlight your ability to motivate and coach others, as this is crucial for supporting the Store Manager and ensuring smooth operations.
✨Customer Experience is Key
Think about times when you've gone above and beyond for a customer. Be ready to discuss how you can create memorable experiences that align with The Works' goal of sparking joy and creativity in customers.
✨Be Ready to Discuss Operational Excellence
Familiarise yourself with stock management, merchandising, and compliance. Prepare to talk about how you would maintain high operational standards and contribute ideas to improve sales and efficiency in the store.
