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- Tasks: Deliver exceptional customer service and maintain a welcoming store environment.
- Company: Join a vibrant team at The Works, where creativity thrives.
- Benefits: Enjoy a 25% discount, flexible hours, and career growth opportunities.
- Other info: Inclusive culture with support for all backgrounds and experiences.
- Why this job: Be a brand ambassador and create memorable experiences for customers.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Become a Retail Sales Assistant. As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they’ll love or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming.
In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life.
Your Mission
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
The role can be physically demanding - you’ll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!
Skills / Behaviours That Will Set You Apart
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality role.
- Experience in a fast-paced, high-volume environment.
Keyholder Responsibilities
If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. Whenever you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities.
When you’re assigned keys, you’ll be responsible for:
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community.
We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
Our Perks Are 'The Works'
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays.
Retail Sales Assistant - Keyholder Retail Store Roles · Sunderland (The Bridges Shopping Centre), UK employer: The Works Stores Ltd
Contact Detail:
The Works Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Keyholder Retail Store Roles · Sunderland (The Bridges Shopping Centre), UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Works. Understand their values and what makes them tick. This way, you can show off your knowledge and passion during your chat, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions like how you handle customer service or teamwork situations. This will help you feel more confident and ready to impress when it’s your turn in the hot seat.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking sharp and professional. It shows you care about the role and respect the company. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Sales Assistant - Keyholder Retail Store Roles · Sunderland (The Bridges Shopping Centre), UK
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role of Retail Sales Assistant. Highlight any relevant experience you have in customer service or retail, and mention how you can contribute to creating those memorable moments for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a fantastic addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Works Stores Ltd
✨Know the Brand Inside Out
Before your interview, take some time to research The Works. Understand their products, values, and what makes them unique. This will help you speak confidently about how you can embody their brand as a Retail Sales Assistant.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to make a customer's day. This will demonstrate your passion for creating positive interactions on the shop floor.
✨Be Ready for Teamwork Questions
Since teamwork is crucial in this role, be prepared to discuss how you've collaborated with others in previous jobs. Share specific instances where you supported your colleagues or contributed to a team goal, highlighting your positive, can-do attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, team dynamics, or opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.