At a Glance
- Tasks: Lead IT delivery and manage transformative projects that inspire creativity and learning.
- Company: Join The Works, a company dedicated to inspiring reading, learning, and creativity.
- Benefits: Enjoy 33 days holiday, flexible working, and exclusive discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving innovation and supporting a creative culture.
- Qualifications: Proven IT leadership experience and strong project management skills required.
Location 1-2 days spent in our Support Centre per week, the rest of the week you are able to work from home, or use the office.
Location 1-2 days spent in our Support Centre per week, the rest of the week you are able to work from home, or use the office.
Why The Works?
We don’t just sell products.
We inspire reading, learning, creativity and play.
The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Become a Senior IT Delivery Manager
As Senior Delivery Manager, you will lead operational delivery and change across the technology landscape. Working with stakeholders and peers across the organisation you will manage the intake, priority and delivery of all IT work from BAU to large scale transformation.
Your Mission
- Define and lead the IT project management strategy, processes and team aligned to the strategic organisational plan.
- Oversee the end‑to‑end delivery of complex IT programmes, projects and BAU.
- Own the Business Analysis function, including ways of working and processes.
- Ensure alignment of delivery plans with Technology and Business strategy
- Establish and maintain governance frameworks and reporting for project delivery and business analysis.
- Manage prioritisation, resource allocation, and budget across the portfolio.
- Embed a culture of continuous improvement across technology and the wider business functions.
- Track performance, risks, dependencies, and benefits realisation.
- Lead and develop your team of Project Managers and Business Analysts, actively participating in recruitment, selection, and spotting development opportunities.
- Nurture talent, ensuring continuous progression and growth within your team.
- Champion a culture of continuous improvement, innovation, and service excellence.
- Collaborate with senior stakeholders across the business to understand needs, manage expectations, and deliver value.
- Manage key vendor and partner relationships, ensuring service levels and commercial agreements are optimised.
- Drive the adoption of modern technologies, automation, and digital tools to improve service efficiency and user experience.
- Ensure compliance with security, data protection, and regulatory requirements across all services and transformation activities.
- Drive agile ways of working within IT
Skills/Behaviours That Will Set You Apart
- Proven experience in a IT leadership role, with responsibility for project management teams.
- Demonstrated success in leading complex IT transformation programmes.
- Excellent stakeholder communication and engagement skills.
- Commercial acumen with experience managing budgets and vendor contracts.
- Strong analytical and problem-solving abilities.
- Experience working in a fast‑paced, multi‑site or retail environment.
- Experience with cloud transformation, infrastructure modernisation, or digital workplace initiatives.
- Proved experience with Agile and DevOps methodologies.
- Knowledge of compliance frameworks such as Cyber Essential, PCI and GDPR.
Being a great leader
As a great leader with wonderful people skills, you'll create an environment that's more than just co‑workers — it's a team.
- Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission.
- Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check‑ins.
- Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador.
- Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner.
- Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth.
- Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably.
- Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships
And let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations.
Our PERKS really are ‘The Works’
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 33 days including bank holidays.
- Holiday Purchase - Purchase an additional 5 days
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan – To support your everyday healthcare costs
- And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play
Our Values
We are Crafty | Smart with what we've got.
We are Caring | Heart in every action.
We are Can-do | Energy that gets it done.
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
We don’t just sell products. We inspire reading, learning, creativity and play.
Because when people spend time doing what they love, it’s Time Well Spent. And with the right passion - It All Starts With You.
Senior IT Delivery Manager employer: The Works Stores Ltd
The Works is an exceptional employer, recognised as the 10th Best Big Company to Work For in 2024, offering a vibrant work culture that inspires creativity and learning. With generous benefits including a 25% colleague discount, enhanced family leave, and access to the Can-Do Academy for professional development, employees are empowered to grow and thrive. Located in Coleshill, Birmingham, the hybrid working model fosters flexibility while ensuring meaningful engagement across teams, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Delivery Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Works Stores Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Works Stores Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Works Stores Ltd!
✨Direct Apply to The Works Stores Ltd
Let's not forget to apply directly through the The Works Stores Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Delivery Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Works Stores Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Works Stores Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Works Stores Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
