At a Glance
- Tasks: Lead a team to inspire creativity and deliver exceptional customer service.
- Company: Join The Works, a vibrant retail company focused on reading, learning, and creativity.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by inspiring customers and developing your team.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
New Store Opening in Dundee Overgate! 40 hour contract.
Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. The Works literally means everything. Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well-run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they’ll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. You help create an environment where everything runs smoothly and everyone feels supported, included and developed in the team.
Being a Brand Ambassador
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Your Mission
- Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
- Lead by example as a brand ambassador representing The Works to inspire your team to follow.
- Take full ownership of store performance, using data and insights to drive results.
- Ensure high standards of visual merchandising, stock availability, and store presentation.
- Recruit, onboard, and train new team members, building a high performing, engaged team.
- Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
- Maintain compliance with health & safety, cash handling, and loss prevention policies.
- Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
- Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Skills / Behaviours That Will Set You Apart
- Proven experience in a retail management role.
- Strong leadership and people development skills.
- Commercially focused with a track record of delivering results.
- Excellent communication, planning, and organisational abilities.
- Confident using data to inform decisions and improve performance.
- Flexible, resilient, and able to adapt to changing priorities.
- Experience in a high-volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience managing recruitment, training, and performance processes.
- Tech savvy with using back-office systems, EPoS Tills, emails and video calls.
Being a Great Leader
As a great leader with wonderful people skills, you’ll create an environment that’s more inclusive than just co-workers - it’s a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If something’s not quite right, speak up so we can work together to get it right or make it better! Nobody is too proud for constructive feedback so we all win together! But let’s not forget about the most important part… your team’s well-being and aspirations. You’ll be their biggest supporter, cheering them on. You’ll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there.
Our PERKS really are ‘The Works’
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 33 days, including bank holidays.
- Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- We are Crafty 🎨 | Smart with what we’ve got.
- We are Caring 💛 | Heart in every action.
- We are Can-do 🚀| Energy that gets it done.
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
Retail Store Manager - New Store Opening employer: The Works Stores Ltd
The Works is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and personal growth are at the forefront. As a Retail Store Manager in Dundee, you will not only lead a passionate team but also enjoy a range of benefits including generous holiday allowance, career development opportunities through the Can-Do Academy, and a supportive environment that values your well-being. With a commitment to inspiring reading, learning, and play, The Works empowers its employees to make a meaningful impact in the community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager - New Store Opening
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works Stores Ltd!
We think you need these skills to ace Retail Store Manager - New Store Opening
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
