Retail Store Manager at The Works Stores Ltd

This full‑time, on‑site position offers great opportunities for career growth.

We don’t just sell products. We inspire reading, learning, creativity and play. The Works literally means everything. Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far‑reaching. This is more than toys and books and art supplies. It’s about inspiring people to read, learn, create and play.

As a Store Manager you will lead your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well‑run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products or finding the perfect gifts.

Key duties include:

• Recruit, onboard, and train new team members, building a high‑performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day‑to‑day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Use data and insights to drive results and take full ownership of store performance.
• Serve as a brand ambassador, representing The Works to inspire your team and customers alike.
• Foster a positive, inclusive, and supportive team culture where people feel developed and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high‑volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with use of back‑office systems, EPoS tills, emails and video calls.

Benefits

• 25% colleague discount.
• Exclusive double‑discount days.
• MyWorks – access to online discounts across hundreds of retailers, holidays, utilities, tech and more.
• Family friendly leave with enhanced maternity, paternity and adoption pay.
• 33 days holiday, including bank holidays.
• Stream – claim early access to 50% of your wages as you earn them.
• Can‑Do Academy – access to further training and development.
• Share scheme – share in The Works’ success.
• 24/7 support for you and your family via the Retail Trust Employee Assistance Programme.
• Healthcare cash plan.
• Long service awards, pension, life assurance, cycle‑to‑work scheme and optional charity giving.

Equal Opportunity Statement

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and will support reasonable adjustments where possible.