Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in a fun retail environment.
- Company: The Works inspires creativity and learning, making imagination accessible to everyone.
- Benefits: Enjoy 25% off, flexible wage access, 33 days holiday, and exclusive discounts.
- Why this job: Join a supportive culture that values creativity, teamwork, and personal growth.
- Qualifications: Passion for retail, strong leadership skills, and a knack for merchandising.
- Other info: Be part of a company recognised as one of the best big employers in 2024.
The predicted salary is between 28800 - 43200 £ per year.
Why The Works?
10th Best Big Company to Work For 2024 - 'Best Companies'
We don’t just sell products. We inspire reading, learning, creativity and play. The Works literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
As a Retail Store Manager you’ll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you’ll do it with a twist of creativity and a sprinkle of magic. You’ll create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they’ll cherish with our products!
You’ll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You’ll showcase an inspirational customer experience by creating ‘moments that matter’ with our customers.
Your Mission
- Delight and inspire every customer by leading a team that offers an exceptional retail experience.
- Create a store experience that’s fun, friendly, accessible, and inclusive.
- Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices and encourage continuous growth across the teams.
- Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s. Your store will shine with excellent standards and impeccable merchandising.
- As a Retail Store Manager, you’ll be on the front lines, shoulder-to-shoulder with your team, creating an environment that’s always ready to welcome customers.
- A master of promotional change: You’ll be the magician behind transforming our space to align with the hottest seasonal trends.
- You’ll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces.
Skills / Behaviours That Will Set You Apart
- Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through.
- Resilient Champion: You can handle the fast-paced retail environment like a boss.
- Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro!
Being a Great Leader
- As a great leader with wonderful people skills, you’ll create an environment that’s more inclusive than just co-workers — it’s a team.
- Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
- Lead your team to reach their potential and steer your store to break records.
- Work collaboratively with support departments and peers.
- If something’s not quite right, speak up so we can work together to get it right or make it better!
- Your team’s well-being and aspirations are paramount. You’ll have amazing everyday conversations with your team.
Our PERKS really are ‘The Works’
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers!
- Holiday – 33 days, including bank holidays.
- Wagestream - Claim early access to 50% of your wages as you earn them!
- Can-Do Academy - Grow your skills and career with instant access to further training and development.
- Share Scheme - Own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with the Retail Trust.
- Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play - making lives more fulfilled.
Our Values
- We are Crafty
- We are Caring
- We are Can-do
We Listen. We Care. Each year, we run an anonymous colleague engagement survey to hear your feedback and suggestions.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves.
Retail Store Manager employer: The Works Stores Ltd
Contact Detail:
The Works Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Familiarise yourself with The Works' mission and values. Understanding how they inspire creativity and learning will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in creating engaging customer experiences. Think of specific examples where you've led a team to deliver exceptional service or created memorable moments for customers, as this is key for the Retail Store Manager role.
✨Tip Number 3
Highlight your ability to drive sales and manage stock effectively. Be prepared to discuss strategies you've implemented in previous roles that resulted in increased sales or improved merchandising standards.
✨Tip Number 4
Emphasise your collaborative skills. The role requires working closely with other managers and teams, so be ready to share examples of how you've successfully collaborated in the past to achieve common goals.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand The Works' mission and values. Highlight how your personal values align with their focus on creativity, inclusivity, and customer engagement in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to inspire and motivate a team, as well as your commercial success in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for inspiring creativity and learning. Share anecdotes that showcase your leadership style and how you've created memorable experiences for customers in past positions.
Showcase Your Skills: Highlight key skills mentioned in the job description, such as stock management, merchandising, and collaboration. Provide concrete examples of how you've successfully applied these skills in a retail environment to drive sales and enhance customer satisfaction.
How to prepare for a job interview at The Works Stores Ltd
✨Show Your Passion for Creativity
As a Retail Store Manager, your enthusiasm for inspiring creativity and learning is crucial. Be prepared to share examples of how you've fostered a creative environment in previous roles or how you plan to do so at The Works.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams effectively. Discuss specific instances where you've motivated your team to achieve sales targets or improve customer experiences, showcasing your ability to inspire and guide others.
✨Understand the Brand Values
Familiarise yourself with The Works' values: Crafty, Caring, and Can-do. During the interview, relate your personal values and experiences to these principles, demonstrating that you're a good cultural fit for the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a retail environment. Think of examples where you've successfully managed stock, dealt with customer complaints, or implemented promotional changes.