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- Tasks: Lead a vibrant team to create unforgettable customer experiences in a fun retail environment.
- Company: The Works inspires creativity and learning, making imagination accessible to everyone.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks like Wagestream and healthcare support.
- Why this job: Join a supportive culture that values creativity, teamwork, and personal growth while making a real impact.
- Qualifications: Looking for passionate leaders with great people skills and a knack for multitasking in a fast-paced setting.
- Other info: Open to diverse applicants and offers flexible working arrangements.
The predicted salary is between 30000 - 42000 £ per year.
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40 hour contract
Why The Works?
10th Best Big Company to Work For 2024 – \’Best Companies\’
We don’t just sell products.
We inspire reading, learning, creativity and play.
The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Become a Retail Store Manager
As a Retail Store Manager you\’ll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you\’ll do it with a twist of creativity and a sprinkle of magic. You\’ll create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they’ll cherish with our products!
Through recruiting and nurturing your very own diverse team of Avengers, you\’ll support your team by helping them to grow and achieve their potential. But don\’t forget to have fun along the way – it’s in our DNA after all! We believe that a high performing team is a happy and engaged team.
You’ll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You’ll showcase an inspirational customer experience by creating ‘moments that matter’ with our customers.
Your Mission
- Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you\’ll wow our customers with additional products and services.
- Create a store experience that\’s fun, friendly, accessible, and inclusive. You\’ll recruit team members who are full of potential, embodying our values and behaviours, to build a dream-team of retail superheroes.
- Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices and encourage continuous growth across the teams – we win together.
- Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.
- It\’s not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you\’ll make sure everything is picture-perfect.
- As a Retail Store Manager, you’ll be on the front lines, shoulder-to-shoulder with your team, creating an environment that’s always ready to welcome customers with open arms.
- A master of promotional change: You\’ll be the magician behind transforming our space to align with the Matrix (no, not the movie!), and the hottest seasonal trends.
- You\’ll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You’ll soon be looking at a high SKU count like your best game of Tetris!
Skills / Behaviours That Will Set You Apart
- Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can\’t resist your helpful recommendations!
- Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You\’re the ultimate multitasking hero!
- Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they\’ve got nothing on you!
Being a Great Leader
As a great leader with wonderful people skills, you\’ll create an environment that\’s more inclusive than just co-workers — it\’s a team.
- Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
- Lead your team to reach their potential and steer your store to break records and get in the spotlight.
- Work collaboratively with support departments and peers.
- If something\’s not quite right, speak up so we can work together to get it right or make it better! – Nobody is too proud for constructive feedback so we all win together!
- But let\’s not forget about the most important part… your team\’s well-being and aspirations. You\’ll be their biggest supporter, cheering them on. You\’ll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there
Our PERKS really are ‘The Works’
- 25% Colleague Discount! – Plus, exclusive Double Discount days!
- MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 33 days, including bank holidays
- Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
- Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
- ???? Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play – making lives more fulfilled.
Our Values
We are Crafty | We are Caring | We are Can-do
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we\’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
We don’t just sell products. We inspire reading, learning, creativity and play.
Because when people spend time doing what they love, it’s Time Well Spent.
And with the right passion – It All Starts With You.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Retail
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Retail Store Manager employer: The Works Stores Ltd
Contact Detail:
The Works Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Familiarise yourself with The Works' values and mission. When you understand their focus on creativity, learning, and inclusivity, you can tailor your conversations to reflect these principles during interviews or networking opportunities.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully managed a team. Highlight how you inspired and motivated your colleagues, as this aligns perfectly with the role of a Retail Store Manager at The Works.
✨Tip Number 3
Engage with current employees or connect with them on platforms like LinkedIn. Ask about their experiences and insights into the company culture, which can help you prepare for interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you would create an exceptional customer experience. Think of specific examples or ideas that could enhance the shopping experience at The Works, as this will show your proactive approach and creativity.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand The Works' mission and values. Highlight how your personal values align with their focus on creativity, inclusivity, and customer engagement in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail management. Emphasise your leadership skills, ability to inspire a team, and any specific achievements that demonstrate your capability to drive sales and create a positive customer experience.
Craft a Compelling Cover Letter: In your cover letter, share your passion for retail and how you can contribute to The Works' goal of inspiring creativity and learning. Use specific examples from your past experiences to illustrate your points and show why you're the perfect fit for the role.
Showcase Your People Skills: Since the role requires strong leadership and team-building abilities, make sure to highlight your experience in nurturing diverse teams. Discuss how you've motivated staff in previous roles and created an inclusive environment that encourages growth and collaboration.
How to prepare for a job interview at The Works Stores Ltd
✨Show Your Passion for Creativity
As a Retail Store Manager, your enthusiasm for creativity and learning is key. Be prepared to share examples of how you've inspired others or created engaging experiences in previous roles. This will demonstrate that you embody the values of The Works.
✨Highlight Your Leadership Skills
Discuss your experience in leading teams and how you've motivated them to achieve their potential. Share specific instances where you’ve fostered a positive team environment, as this aligns with the company's focus on collaboration and support.
✨Demonstrate Commercial Awareness
Be ready to talk about how you drive sales and manage KPIs in a retail setting. Prepare to discuss strategies you've implemented in the past that led to commercial success, showcasing your ability to balance creativity with business acumen.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced retail environment. Think of scenarios where you've had to juggle multiple tasks or handle customer complaints effectively, and be ready to explain your thought process and outcomes.