At a Glance
- Tasks: Deliver friendly service, maintain store standards, and support customers in their shopping journey.
- Company: Join The Works, a vibrant retail brand that inspires creativity.
- Benefits: Enjoy 25% discount, flexible leave, and access to exclusive online deals.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Be a brand ambassador and create memorable experiences for customers every day.
- Qualifications: Passion for customer service and teamwork skills are essential.
The predicted salary is between 10 - 12 £ per hour.
8 hour contract
Why The Works?
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Our Perks Are 'The Works'
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Become a Retail Sales Assistant
As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life - and that impact… It all starts with you.
Being a Brand Ambassador
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Your Mission
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health and safety.
Retail Sales Assistant - Keyolder Retail Store Roles · Liverpool Shopping Park, UK employer: The Works Stores Ltd
At The Works, we pride ourselves on being an exceptional employer that values creativity and community. Our vibrant work culture fosters personal growth through initiatives like the Can-Do Academy, while our generous benefits, including a 25% colleague discount and family-friendly leave, ensure that our employees feel supported both personally and professionally. Located in the bustling Liverpool Shopping Park, you will be part of a team that not only delivers outstanding customer service but also creates memorable experiences for our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyolder Retail Store Roles · Liverpool Shopping Park, UK
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on The Works. Understand their values and what makes them tick. This way, you can show off your passion for their products and how you can be the perfect fit as a Retail Sales Assistant.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you would handle a difficult customer or how you can contribute to creating a welcoming environment in the store. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show your personality! When you're in the interview, let your enthusiasm for creativity and customer service come through. Share personal stories that highlight your experience and how you’ve made customers smile in the past. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Assistant - Keyolder Retail Store Roles · Liverpool Shopping Park, UK
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for creativity and customer service shine through. We want to see how excited you are about helping customers discover new products and rekindle their interests!
Be Authentic:Don’t be afraid to show your personality! We love genuine people who can connect with others. Share a little about yourself and how you can bring our brand values to life in your role as a Retail Sales Assistant.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience or skills that align with being a brand ambassador and creating memorable moments for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Works!
How to prepare for a job interview at The Works Stores Ltd
✨Know the Brand Inside Out
Before your interview, take some time to really understand The Works and what they stand for. Familiarise yourself with their products and values. This will not only help you answer questions more confidently but also show your genuine interest in becoming a brand ambassador.
✨Showcase Your People Skills
As a Retail Sales Assistant, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you made someone smile or helped them find exactly what they were looking for. These stories will highlight your ability to create memorable experiences.
✨Demonstrate Team Spirit
Teamwork is key in retail, so be ready to discuss how you work well with others. Share examples of how you've supported colleagues or contributed to a positive team environment. This will show that you're not just focused on individual success but also on helping the whole team thrive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you learn more about the role. You might ask about training opportunities, how the team celebrates successes, or what a typical day looks like. Thoughtful questions can leave a lasting impression.
