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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join a vibrant retail team at The Works, where creativity thrives.
- Benefits: Enjoy a 25% discount, flexible hours, and career growth opportunities.
- Other info: Inclusive culture with support for diverse backgrounds and flexible working.
- Why this job: Be a brand ambassador and make customers smile every day.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming.
In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life.
Your Mission
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!
Skills / Behaviours That Will Set You Apart
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality role.
- Experience in a fast-paced, high-volume environment.
Keyholder Responsibilities
If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. Whenever you’re holding keys, you’ll be responsible for:
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community.
We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
Our Perks Are 'The Works'
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays.
Retail Sales Assistant - Keyholder Retail Store Roles · North Shields (Royal Quays Outlet), UK employer: The Works Stores Ltd
Contact Detail:
The Works Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Keyholder Retail Store Roles · North Shields (Royal Quays Outlet), UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Works. Understand their values and what makes them tick. This way, you can show off your knowledge and passion during your chat, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the brand, think about how you would handle different customer scenarios. Role-play with a friend or family member to get comfortable with delivering exceptional service and sparking those brilliant conversations.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It reflects your professionalism and shows that you take the opportunity seriously. Plus, it helps you feel more confident!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace Retail Sales Assistant - Keyholder Retail Store Roles · North Shields (Royal Quays Outlet), UK
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience you have in retail or customer service, and mention how you can contribute to creating those memorable moments for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a fantastic addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at The Works Stores Ltd
✨Know the Brand Inside Out
Before your interview, take some time to research The Works and understand their values and mission. Familiarise yourself with their products and services so you can speak confidently about how you would represent the brand as a Retail Sales Assistant.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you made a customer's day better or resolved an issue effectively. This will demonstrate your passion for helping customers and your ability to create memorable interactions.
✨Teamwork is Key
Since this role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share stories that highlight your ability to support colleagues and contribute positively to a team dynamic, showing that you're a true team player.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle various situations on the shop floor, such as dealing with difficult customers or managing stock replenishment. Practise your responses to these scenarios, focusing on your problem-solving skills and your commitment to maintaining excellent store standards.