At a Glance
- Tasks: Deliver exceptional customer service and inspire creativity in our shoppers.
- Company: Join The Works, a brand that values creativity and community.
- Benefits: Enjoy 25% discount, flexible hours, and career development opportunities.
- Other info: Inclusive culture promoting diversity and flexible working arrangements.
- Why this job: Be a keyholder and gain valuable management experience while making customers smile.
- Qualifications: Passion for customer service and teamwork; previous retail experience is a plus.
The predicted salary is between 22000 - 25000 £ per year.
Apply for this position at The Works Stores Ltd, Southport, ENG, GB. This full‑time, on‑site role offers great opportunities for career growth.
About The Works: We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist, provide the book that unleashes an inner author, supply the games that help bring families together, and give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. With your passion and our products, you ignite the spark within people, helping them unleash their creativity, find new passions or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Perks and Benefits:
- The Works 25% Colleague Discount
- Exclusive double discount days
- MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities, deals, tech and more
- Family‑friendly leave – enhanced maternity, paternity and adoption pay
- Holiday – 28 days including bank holidays, or 33 days with bank holidays for deputy and store managers
- Can‑Do Academy – training and career development
- Stream – Claim early access to 50% of wages as you earn them
- Share scheme – own a piece of The Works
- 24/7 support for you and your family through Retail Trust Charity Employee Assistance Programme
- Healthcare cash plan
- Long‑service awards, pension, life assurance, Cycle to Work scheme and optional charity giving
Role Summary:
As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Every day you create moments that make our customers smile. Your mission is to deliver exceptional service, spark conversations and help customers with their shopping missions, recommending products that surprise, delight and inspire them. You also play a key role in keeping the store well‑stocked, tidy, safe and welcoming. You support teammates in creating an environment where everything runs smoothly and everyone feels supported and included. These interactions bring our brand purpose, values and behaviours to life.
Keyholder Overview:
If you’re over 18, with training and support, you’ll join as a keyholder, taking on extra responsibility and building experience. Our store teams can be small, so you may be trusted to hold keys and take on some management responsibilities when a manager isn’t in store. When you’re assigned keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities.
Keyholder Duties:
- Open and close the store securely
- Handle cash and close shifts accurately
- Carry out management responsibilities
- Support cash handling and store security
- Collaborate with the team to meet store targets and KPIs
- Stay informed about promotions, products and services
Skills & Behaviours:
- Passion for delivering great customer service
- Strong communication and interpersonal skills
- Team player with a positive, can‑do attitude
- Reliable, punctual and flexible to work varied shifts
- Comfortable using tills and handling cash
- Previous experience in customer service or hospitality
- Experience in a fast‑paced, high‑volume environment
- Keyholders: experience with store opening/closing and basic supervisory responsibilities
Inclusion Statement:
Our purpose is to inspire reading, learning, creativity and play. We are Crafty|Smart, Caring|Heart in every action, and Can‑Do|Energy that gets it done. We promote diversity, inclusion and apply reasonable adjustments. The Works is proud of an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application and we’ll help.
Retail Sales Assistant - Keyholder at The Works Stores Ltd employer: The Works Stores Ltd
At The Works Stores Ltd, we are more than just a retail outlet; we are a community that fosters creativity and learning. Our Southport location offers a vibrant work culture where you can thrive as a Retail Sales Assistant - Keyholder, with access to extensive training through our Can-Do Academy, generous employee discounts, and a supportive environment that values diversity and inclusion. Join us to not only enhance your career but also to inspire others while enjoying a range of benefits designed to support your well-being and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder at The Works Stores Ltd
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works Stores Ltd!
We think you need these skills to ace Retail Sales Assistant - Keyholder at The Works Stores Ltd
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
