At a Glance
- Tasks: Inspire creativity by helping customers find products that spark their imagination.
- Company: Join The Works, a vibrant retail environment focused on reading and creativity.
- Benefits: Enjoy 25% discount, flexible hours, and access to early wages.
- Other info: Opportunities for training, growth, and a supportive team culture await you.
- Why this job: Be the heartbeat of our store and make a real impact on customers' creative journeys.
- Qualifications: Passion for creativity and excellent customer service skills are essential.
Overview
Become a Retail Sales Assistant at The Works. This is a 12 hour contract. You’ll be part of a mission to inspire reading, learning, creativity and play, helping customers discover products that spark imagination and creativity.
You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave excited to unlock their imaginations. Your passion for our brand and products will be contagious and motivate customers to return for more inspiration and products that satisfy their creative needs.
Some of our colleagues are BookTok influencers or Instagram creatives, crafting content with our in-store products — that’s encouraged and supported.
Responsibilities
- Greet customers and assist them in finding products that meet their creative needs
- Provide excellent customer service to ensure customers leave the store happy and inspired
- Support store operations and merchandise presentation to maintain a welcoming shopping environment
- Keyholder responsibilities: open/close the store and run the store when needed (holidays, days off, sickness), with training provided
Skills / Behaviours
- Genuine and authentic: positivity, creativity, and passion for our brand shine through
- Resilient champion: able to handle a fast-paced retail environment and multitask effectively
- Stock magician: manage deliveries, sorting, pricing, and merchandising
Keyholder Details
If you’re over 18, you’ll join as a keyholder. You’ll receive an additional keyholding pay enhancement when in keyholder duties.
There are opportunities to train and grow, with support for learning and development.
Our Perks
- 25% colleague discount, plus exclusive double discount days
- MyWorks: access exclusive online discounts
- Family Friendly Leave with enhanced maternity, paternity and adoption pay
- Holiday: 28 days including bank holidays (33 days for Deputy and Store Managers)
- Can-Do Academy: training and development
- Wagestream: access up to 50% of earned wages early
- Share Scheme: own a piece of The Works
- 24/7 support for you and your family via Retail Trust
- Healthcare Cash Plan for everyday healthcare costs
- Long service awards, pension, life assurance, Cycle to Work and charity giving
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Sales and Business Development
- Retail
Retail Sales Assistant - Keyholder in Rochdale employer: The Works Stores Ltd
The Works is an exceptional employer that fosters a vibrant and creative work culture, where your passion for reading and creativity can truly shine. With opportunities for personal growth through the Can-Do Academy and a supportive environment that encourages content creation, you will feel valued as part of a team dedicated to inspiring customers. Enjoy generous perks like a 25% colleague discount, enhanced family leave, and access to early wages, making The Works a rewarding place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder in Rochdale
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Works Stores Ltd, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Sales Assistant - Keyholder in Rochdale
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Works Stores Ltd that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Works Stores Ltd will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Works Stores Ltd and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Works Stores Ltd
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Works Stores Ltd, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Works Stores Ltd!
