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- Tasks: Engage customers, inspire creativity, and manage store operations as a keyholder.
- Company: The Works is a vibrant retailer focused on inspiring reading, learning, and creativity.
- Benefits: Enjoy 25% off, flexible hours, early wage access, and a supportive work environment.
- Why this job: Join a fun, inclusive team where your passion can spark creativity in others!
- Qualifications: No specific experience needed; just bring your enthusiasm and a love for creativity!
- Other info: Open to all backgrounds, with opportunities for growth and development.
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8 hour contract
Why The Works?
10th Best Big Company to Work For 2024 – \’Best Companies\’
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Our Perks Are \’The Works\’
- 25% Colleague Discount! – Plus, exclusive Double Discount days!
- MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
- Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
- Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- ???? Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Become a Retail Sales Assistant
As a Retail Sales Assistant at The Works, you’ll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play!
You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return, time and time again for more inspiration and products that satisfy their creative needs.
Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products – That\’s super cool with us!
Our Culture
The Works is an awesome place to… well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authenticyou.
Our environment is always moving and full of energy, yet we still make space to share must-watch TV recommendations, and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations!
We are one team. You won’t find anyone too proud to roll up their sleeves here, with all hands-on-deck to inspire our customers and support each other.
Skills / Behaviours That Will Set You Apart
- Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can\’t resist your helpful recommendations!
- Resilient champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You\’re the ultimate multitasking hero!
- Stock magician: You tackle the puzzle of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they\’ve got nothing on you!
Keyholder Responsibilities
If you’re over *18, you’ll join as a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running like clockwork by opening, closing, and running the store when needed, (holidays, days off, sickness etc), but don’t worry we’ll train you to do this.
There are a lot of valuable skills to learn here that will benefit you in the future. You’ll also receive our additional keyholding pay enhancement when holding keys.
- Under 18?
That\’s cool. If you\’re under 18, you won\’t be able to complete keyholding duties just yet, but when you reach your 18th birthday, we\’ll get you set up for training so that you can earn the additional keyholding pay enhancement when on keyholder duties.
Our Purpose
To inspire reading, learning, creativity and play – making lives more fulfilled
Our Values
We are Crafty | We are Caring | We are Can-do
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we\’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
We don’t just sell products. We inspire reading, learning, creativity and play.
Because when people spend time doing what they love, it’s Time Well Spent.
And with the right passion – It All Starts With You.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Sales and Business Development
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Industries
Retail
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Retail Sales Assistant - Keyholder employer: The Works Stores Ltd
Contact Detail:
The Works Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Keyholder
✨Tip Number 1
Show your passion for creativity and learning during the interview. Share personal stories about how books, games, or crafts have inspired you or others. This will resonate with The Works' mission and demonstrate that you align with their values.
✨Tip Number 2
Familiarise yourself with The Works' product range before your interview. Being able to discuss specific items and how they can inspire customers will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Tip Number 3
Highlight your customer service skills by preparing examples of how you've positively impacted customers in previous roles. The Works values genuine interactions, so showcasing your ability to connect with people will be beneficial.
✨Tip Number 4
Demonstrate your adaptability and resilience by discussing experiences where you've successfully managed busy retail environments. This will reassure the hiring team that you can handle the fast-paced nature of the role effectively.
We think you need these skills to ace Retail Sales Assistant - Keyholder
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant - Keyholder position. Tailor your application to highlight how your experience aligns with these requirements.
Show Your Passion: In your cover letter, express your enthusiasm for The Works and its mission to inspire creativity and learning. Share personal anecdotes that demonstrate your passion for retail and customer service.
Highlight Relevant Skills: Emphasise skills that are particularly relevant to the role, such as customer service, multitasking, and teamwork. Use specific examples from your past experiences to illustrate these skills in action.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Works Stores Ltd
✨Show Your Passion for Creativity
During the interview, express your enthusiasm for inspiring creativity and learning. Share personal experiences where you've helped others discover their passions or rekindle old hobbies, as this aligns perfectly with the company's mission.
✨Demonstrate Your Customer Service Skills
Be prepared to discuss how you engage with customers. Highlight any previous retail experience where you provided exceptional service, and be ready to share examples of how you turned a challenging customer interaction into a positive experience.
✨Emphasise Your Multitasking Abilities
The role requires handling a fast-paced environment, so illustrate your ability to juggle multiple tasks. Provide examples from past jobs or experiences where you successfully managed busy periods while maintaining high standards of service.
✨Prepare for Keyholder Responsibilities
If you're over 18, be ready to discuss your understanding of keyholder duties. Familiarise yourself with what it means to open and close a store, and express your willingness to take on these responsibilities, showcasing your reliability and trustworthiness.