Retail Deputy Manager Retail Store Roles · Walsall

Retail Deputy Manager 18 hour contract Why The Works?

We don’t just sell products.

We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist.

You provide the book that unleashes an inner author.

You supply the games that help bring families together.

You give someone the puzzle book that reconnects them with a late family member’s memory.

You never know who someone will become.

So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.

Become a Retail Deputy Manager As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience.

You’ll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence.

You’ll be a role model for the team – motivating, coaching, and ensuring every shift runs smoothly.

Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they’ll love, or finding the perfect gifts for someone else.

By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them.

You’ll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming.

Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.

Being a Brand Ambassador Being a brand ambassador at The Works isn’t your job title.

It’s the way you bring our brand to life every day through the moments you create.

It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading.

These small interactions – the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors.

Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way.

You help build trust, awareness and loyalty simply through how you show up.

At The Works, we are all Brand Ambassadors.

Your Mission Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.

Take ownership of key operational areas such as stock management, merchandising, and compliance.

Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.

Coach and develop team members, providing feedback and support to help them grow.

Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.

Support recruitment, onboarding, and training of new team members.

Monitor store performance and contribute ideas to improve sales and efficiency.

Ensure health