At a Glance
- Tasks: Lead the team and ensure a fantastic customer experience while driving sales.
- Company: Join The Works, a top-rated company inspiring creativity and learning.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Open to all backgrounds, with support for diverse needs.
- Why this job: Be part of a vibrant culture that values creativity and personal growth.
- Qualifications: No specific qualifications required, just a passion for retail and people.
The predicted salary is between 20800 - 26000 £ per year.
3 days ago Be among the first 25 applicants
18 hour contract
Why The Works?
10th Best Big Company to Work For 2024 - \'Best Companies\'
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Become a Retail Deputy Manager
As a Retail Deputy Manager you’ll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they’ll cherish!
Taking the helm when the Store Manager is unavailable, you\'ll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets.
We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we’ll actively support your personal development and career progression.
Your mission
- Stand-in for the Store Manager, taking responsibility for all metrics and the team if they’re away
- Foster a store atmosphere that\'s enjoyable, welcoming, and inclusive.
- Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs)
- Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.
- It\'s not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you\'ll make sure everything is picture-perfect.
- Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings.
- You\'ll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You’ll soon be looking at a high SKU count like your best game of Tetris!
- Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can\'t resist your helpful recommendations!
- Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You\'re the ultimate multitasking hero!
- Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they\'ve got nothing on you!
As a great leader with wonderful people skills, you\'ll create a team that\'s more than just co-workers — it\'s a team.
- Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
- Lead your team to reach their potential and steer your store to break records and get in the spotlight.
- Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right!
- But let\'s not forget about the most important part… your team\'s well-being and aspirations. You\'ll be their biggest supporter, cheering them on. You\'ll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Holiday – 33 days, including bank holidays. Plus, your holiday allowance increases with long service.
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- ???? Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
To inspire reading, learning, creativity and play - making lives more fulfilled.
Our Values
We are Crafty | We are Caring | We are Can-do
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we\'ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
#Itallstartswithyou
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Part-time
Job function
Job function
Sales and Business DevelopmentIndustries
Retail
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#J-18808-LjbffrRetail Deputy Manager in Northampton employer: The Works Stores Ltd
At The Works, we pride ourselves on being an inspiring employer that values creativity, learning, and personal growth. Our inclusive work culture fosters collaboration and support, ensuring that every team member feels valued and empowered to reach their full potential. With generous benefits like a 25% colleague discount, extensive holiday allowance, and access to training through our Can-Do Academy, we are committed to making your career journey as fulfilling as the experiences we create for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Manager in Northampton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works Stores Ltd!
We think you need these skills to ace Retail Deputy Manager in Northampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
