Retail Area Sales Manager - Central & West Scot... Area and Regional Operations Managers · Glas[...]

Stores in this area – Ayr, Clydebank, East Kilbride, Glasgow (Braehead), Glasgow (Sauchiehall Street), Glasgow (Silverburn), Glasgow Forge, Glasgow Fort, Glasgow St Enoch Centre, Greenock, Hamilton, Inverness, Inverness Shopping Park, Kilmarnock, Loch Lomond Outlet, Motherwell, Paisley.

Why The Works? 10th Best Big Company to Work For 2024 - 'Best Companies'. We don’t just sell products. We inspire reading, learning, creativity and play. The Works literally means everything. Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far‑reaching. This is more than toys, books, and art supplies. This is about inspiring people to read, learn, create, and play.

Your Mission:

• Inspire, motivate, and develop high‑performing store teams to deliver exceptional customer experiences.
• Communicate with your store teams and spend time with them in store to keep engagement high.
• Drive retail commerciality, striving for fantastic sales and high performance across all KPIs including sales, profitability, safety, store standards, pricing, and cost control.
• Drive operational excellence and achieve outstanding results across your designated retail area.
• Create store experiences that are fun, friendly, accessible, and inclusive for colleagues and customers.
• Hire Store Managers who align with our purpose, values, and mission.
• Spot potential and use their strengths to add value to your area.
• Implement effective visual merchandising strategies to enhance the customer journey.
• Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
• Ensure the delivery of commercial targets, including sales, profitability, and cost control.

Skills / Behaviours That Will Set You Apart:

• A positive ambassador for our brand and our values.
• Inspirational leadership style with a positive outlook.
• Passion for delivering exceptional customer service.
• People skills with a track record of developing high‑performing teams.
• Commercial acumen with the ability to drive sales and profitability.
• Excellent communication and interpersonal skills.
• Collaborative mindset and a team player.
• Able to drive growth, maximise sales and profitability whilst leading our customer‑first service strategy.
• Willing to lend a hand – If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder‑to‑shoulder with them to support.
• Resilience in a dynamic retail environment.
• Innovative thinking and a proactive approach to problem‑solving.

Being a Great Leader:

• Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose.
• Clear Communication: Ensure that your team understands the goals, expectations, and their roles.
• Regularly share updates, encourage open dialogue, and have regular check‑ins.
• Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador.
• Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner.
• Empower Your Team: Delegate tasks and trust your team to handle them. Build confidence and promote professional growth.
• Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably.
• Empathy: Understand and consider the feelings and perspectives of your team members. Build strong, supportive relationships.

Our PERKS really are "The Works":

• 25% Colleague Discount! Plus, exclusive Double Discount days!
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech, and more.
• Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity, and adoption pay.
• Holiday – 33 days, including bank holidays.
• Cash Plan – Claim early access to 50% of your wages as you earn them.
• Can‑Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
• Share Scheme – Own a piece of The Works.
• 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme.
• Healthcare Cash Plan – Support your everyday healthcare costs.
• Loads more! – Long service awards, pension, life assurance, Cycle to Work scheme, and optional charity giving.

Our Purpose: To inspire reading, learning, creativity, and play.

Our Values: We are Crafty | Smart with what we’ve got. We are Caring | Heart in every action. We are Can‑do | Energy that gets it done.

We Listen. We Care. Each year, we run an anonymous colleague engagement survey. This is important for us to hear your feedback and suggestions. We want to know what’s going great and what needs a couple of tweaks to help make The Works the best place you’ve ever worked. You’ll have the opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, and carers.