Receptionist Central Operations · Coleshill, Warwickshire

Location 3 days a week at our Support Centre in Coleshill, Birmingham. Working hours are: Tuesday - Thursday 09:00am - 17:30pm.

Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

As our Receptionist, you are the welcoming face and first point of contact for our office. You play a vital role in shaping first impressions by delivering a friendly, professional front‑of‑house experience for colleagues, visitors, and partners. Alongside reception duties, you will provide general administrative support and help maintain a welcoming, organised and professional environment for colleagues and visitors.

Your Mission

• Front‑of‑House & Reception
  • Act as the first point of contact for all visitors, providing a friendly, professional, and welcoming reception experience.
  • Greet and sign in visitors, manage visitor passes, and liaise with hosts as required.
  • Answer incoming calls, manage the main inbox, and direct enquiries to the appropriate teams.
  • Maintain reception and communal areas to a high standard, ensuring they are tidy, safe, and presentable at all times.
• Administration & Coordination
  • Manage incoming and outgoing post, deliveries, and couriers.
  • Order and replenish office supplies, stationery, and refreshments.
  • Support meeting room bookings, room set‑ups, and diary coordination.
  • Assist with the organisation of internal meetings, events, and company activities.
  • Maintain reception displays, noticeboards and visitor information throughout the office.
  • Provide general administrative support to assist with the smooth running of reception and shared office areas.
  • From time to time, you may also be asked to support the Facilities department with ad‑hoc tasks.

Skills/Behaviours That Will Set You Apart

• You’ll love creating a great first impression, with previous experience in a receptionist, front‑of‑house, office support or customer‑facing role.
• You’re a natural people person who enjoys building relationships and making colleagues, visitors and partners feel welcome, valued and supported.
• You communicate with confidence and warmth, whether you’re greeting visitors, answering calls or supporting colleagues across the business.
• You’re organised, proactive and comfortable juggling priorities, helping everything run smoothly behind the scenes.
• You take pride in spotting opportunities to improve how things work, using initiative and a practical, solution‑focused approach to get things done.
• You’re confident using Microsoft Office and everyday office systems, with a willingness to learn new tools and processes.
• You stay calm, professional and approachable when things get busy, adapting quickly to changing priorities and unexpected requests.
• You genuinely care about creating a welcoming, safe and well‑organised workplace where people can do their best work.
• You can be trusted to handle confidential information with discretion, integrity and professionalism.
• You’re dependable, flexible and take ownership of your responsibilities, following through on commitments and supporting the wider team whenever needed.
• Most importantly, you bring our values to life every day by being Crafty, Caring and Can‑Do in everything you do.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family Friendly Leave- Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 33 days including bank holidays.
• Holiday Purchase - Purchase an additional 5 days.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play.

Our Values

• We are Crafty | Smart with what we've got.
• We are Caring | Heart in every action.
• We are Can-do | Energy that gets it done.

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term). We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!