At a Glance
- Tasks: Lead multiple retail locations and inspire teams to deliver exceptional customer experiences.
- Company: Join The Works, a top-rated company that inspires creativity and learning.
- Benefits: Enjoy 33 days holiday, 25% discount, and access to exclusive perks.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving sales and fostering a creative environment.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Stores in this area - Barnstaple, Bideford Outlet, Bridgwater, Bridport, Bude, Camborne, Dorchester, Exeter, Minehead, Newquay, Newton Abbot, Paignton, Penzance, Plymouth, Plymouth (Cornwall Street), Plymstock, Sidmouth, St Austell, Taunton, Tiverton, Torquay, Truro, Weymouth, Yeovil.
Why The Works? 10th Best Big Company to Work For 2024 - 'Best Companies'. We don’t just sell products. We inspire reading, learning, creativity and play. The Works literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Your Mission:
- Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences.
- Communicate with your store teams and spend time with them in store to keep engagement high.
- Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s including sales, profitability, safety, store standards, pricing, and cost control.
- Drive operational excellence and achieve outstanding results across your designated retail area.
- Create store experiences that are fun, friendly, accessible, and inclusive for colleagues and customers.
- Hire Store Managers who align with our purpose, values and mission.
- Spot potential and use their strengths to add value to your area.
- Implement effective visual merchandising strategies to enhance the customer journey.
- Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
- Ensure the delivery of commercial targets, including sales, profitability, and cost control.
Skills / Behaviours That Will Set You Apart:
- A positive ambassador for our brand and our values.
- Inspirational leadership style with a positive outlook.
- Passion for delivering exceptional customer service.
- People skills with a track record of developing high-performing teams.
- Commercial acumen with the ability to drive sales and profitability.
- Excellent communication and interpersonal skills.
- Collaborative mindset and a team player.
- Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy.
- Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support.
- Resilience in a dynamic retail environment.
- Innovative thinking and a proactive approach to problem-solving.
Being a Great Leader:
- Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose.
- Clear Communication: Ensure that your team understands the goals, expectations, and their roles.
- Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team.
- Provide Feedback: Offer constructive feedback regularly.
- Empower Your Team: Delegate tasks and trust your team to handle them.
- Conflict Resolution: Address conflicts promptly and fairly.
- Empathy: Understand and consider the feelings and perspectives of your team members.
And let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations.
Our PERKS really are ‘The Works’:
- 25% Colleague Discount! Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 33 days, including bank holidays.
- Stream - Claim early access to 50% of your wages as you earn them.
- Can-Do Academy - Grow your skills and career with instant access to further training and development.
- Share Scheme - Own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with the Retail Trust.
- Healthcare Cash Plan – To support your everyday healthcare costs.
- And lots more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose: To inspire reading, learning, creativity and play.
Our Values: We are Crafty | Smart with what we've got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments: At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under–represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help!
Retail Area Sales Manager - South West England Area and Regional Operations Managers · Plymouth[...] employer: The Works Stores Ltd
The Works is an exceptional employer, recognised as the 10th Best Big Company to Work For in 2024, offering a vibrant work culture that inspires creativity and learning. With a strong focus on employee development through the Can-Do Academy, generous benefits including a 25% colleague discount, and a commitment to diversity and inclusion, we empower our Retail Area Managers to lead dynamic teams across South West England while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Area Sales Manager - South West England Area and Regional Operations Managers · Plymouth[...]
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Works' values and mission. This will help you connect your experiences with what they stand for, showing you're not just a fit for the role but also for the team.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your leadership style and how you've inspired teams. Remember, they want to see how you can drive commercial success while keeping the team engaged.
✨Tip Number 3
Be ready to showcase your people skills! During the interview, share examples of how you've developed high-performing teams or resolved conflicts. This will demonstrate your ability to create a supportive environment, which is key for a Retail Area Manager.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their approach to customer service or how they foster creativity within the team. This not only gives you insight but also shows you're genuinely invested in the role.
We think you need these skills to ace Retail Area Sales Manager - South West England Area and Regional Operations Managers · Plymouth[...]
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for inspiring creativity and learning shine through. We want to see how you connect with our mission and values, so don’t hold back!
Tailor Your CV:Make sure your CV is tailored to the Retail Area Sales Manager role. Highlight your leadership experience and any achievements that demonstrate your ability to drive sales and develop high-performing teams.
Be Authentic:We love authenticity! Share your unique story and experiences that make you a great fit for our team. This is your chance to stand out, so be yourself and let your personality come through.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our amazing team at The Works!
How to prepare for a job interview at The Works Stores Ltd
✨Know Your Stores
Familiarise yourself with the specific stores in the South West England area. Understand their unique challenges and successes, and be ready to discuss how you can enhance their performance. This shows your commitment and gives you a solid foundation for conversation.
✨Showcase Your Leadership Style
Prepare examples that highlight your inspirational leadership style. Think about times when you've motivated teams or improved customer experiences. Be ready to discuss how you align team goals with company values, as this is crucial for the role.
✨Demonstrate Commercial Acumen
Brush up on your knowledge of retail KPIs and be prepared to discuss strategies for driving sales and profitability. Share specific examples of how you've successfully managed budgets or implemented cost control measures in previous roles.
✨Engage with Their Purpose
The Works is all about inspiring creativity and learning. Be sure to express your passion for these values during the interview. Share personal stories or experiences that reflect your commitment to fostering an inclusive and engaging environment for both customers and colleagues.
