At a Glance
- Tasks: Deliver exceptional customer service and help shoppers find their perfect products.
- Company: Join The Works, a vibrant store that inspires creativity and learning.
- Benefits: Enjoy 25% discount, flexible leave, and access to exclusive perks.
- Other info: Diverse and inclusive workplace with great growth opportunities.
- Why this job: Be a keyholder, gain management experience, and boost your career.
- Qualifications: Passion for customer service and teamwork; previous retail experience preferred.
The predicted salary is between 22000 - 25000 £ per year.
Apply for a full-time on-site position at The Works Stores Ltd in Perth, SCT, GB. This position offers great opportunities for career growth.
About the Store
We don’t just sell products. We inspire reading, learning, creativity and play, helping people ignite the spark within, find new passions, hobbies or rekindle fond memories.
Perks and Benefits
- 25% colleague discount
- Exclusive double discount days
- MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Family friendly leave – enhanced maternity, paternity and adoption pay
- Holiday – 28 days including bank holidays (33 for deputy/manager)
- Can‑Do Academy – instant access to further training and development
- Stream – claim early access to 50% of your wages as you earn them
- Share scheme – own a piece of The Works
- 24/7 support – partnership with Retail Trust Charity and Employee Assistance Programme
- Healthcare cash plan
- Long‑service awards, pension, life assurance, cycle‑to‑work scheme and optional charity giving
Responsibilities
- Deliver exceptional service, spark conversations and help customers with their shopping missions
- Help customers discover new products and find the perfect gifts
- Keep the store well‑stocked, tidy, safe and welcoming
- Represent the brand as a brand ambassador on the shop floor
- Operate tills accurately and handle transactions with care
- Support with deliveries, stockroom organisation and product availability
- Follow all operational procedures, including health & safety and loss prevention
- Open and close the store securely, and support cash handling and store security (keyholder)
- Work collaboratively to meet store targets and KPIs
- Stay informed about promotions, products and services to help customers make informed choices
Keyholder Responsibilities
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities while supervising staff when a manager isn’t present
Skills and Behaviours
- A passion for delivering great customer service
- Strong communication and interpersonal skills
- Team player with a positive, can‑do attitude
- Reliable, punctual and flexible to work varied shifts
- Comfortable using tills and handling cash
- Previous experience in customer service or hospitality
- Experience in a fast‑paced, high‑volume environment
- For keyholders: experience with store opening/closing and basic supervisory responsibilities
Expectations & Growth Opportunities
As a keyholder you receive an enhanced rate of pay and exposure to managing a store, providing an opportunity to grow confidence and develop career‑building skills.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- Crafty – smart with what we’ve got
- Caring – heart in every action
- Can‑do – energy that gets it done
Equality and Diversity
We promote diversity, inclusion and reasonable adjustments. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and will support reasonable adjustments for interview if needed.
Retail Sales Assistant - Keyholder at The Works Stores Ltd in Perth employer: The Works Stores Ltd
The Works Stores Ltd is an exceptional employer located in Perth, offering a vibrant work culture that prioritises creativity, learning, and personal growth. With generous benefits such as a 25% colleague discount, enhanced family leave, and access to the Can-Do Academy for training, employees are empowered to develop their skills and advance their careers. The supportive environment fosters teamwork and inclusivity, making it a rewarding place for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder at The Works Stores Ltd in Perth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works Stores Ltd!
We think you need these skills to ace Retail Sales Assistant - Keyholder at The Works Stores Ltd in Perth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
