At a Glance
- Tasks: Be a brand ambassador, delivering smiles and helping customers find perfect gifts.
- Company: Join a vibrant retail team that values creativity and inclusivity.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Opportunities for career growth and personal development await you!
- Why this job: Gain valuable experience in customer service and store management while having fun.
- Qualifications: Passion for customer service and teamwork; experience in fast-paced environments preferred.
The predicted salary is between 10 - 12 £ per hour.
8 hour contract
Become a Retail Sales Assistant on the shop floor — a true brand ambassador. You create moments that make our customers smile, helping them discover products they’ll love and find the perfect gifts. You’ll keep the store well-stocked, tidy, safe, and welcoming, and work with your team to ensure everything runs smoothly and everyone feels supported and included. In this role, every interaction, conversation, and thoughtful recommendation brings our brand purpose, values and behaviours to life.
Responsibilities
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- As a Keyholder (if applicable): open and close the store, support cash handling and store security.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador — positive, professional, and passionate about what we do.
Note: the role can be physically demanding, including stairs and heavy stock; the team will support you.
Keyholder Responsibilities
If you’re over 18, with training and support, you’ll join us as a keyholder, taking on extra responsibility and building valuable experience. When assigned keys, you’ll be responsible for opening and closing the store, cashing up, and carrying out management responsibilities. You’ll receive an enhanced rate of pay for these responsibilities and gain exposure to store leadership opportunities.
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
Skills & Behaviours
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- Team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Experience in customer service or hospitality.
- Experience in a fast-paced, high-volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Perks & Benefits
- 25% Colleague Discount, plus exclusive Double Discount days.
- MyWorks — access exclusive online discounts across retailers, holidays, utilities deals, tech and more.
- Family Friendly Leave with enhanced maternity, paternity and adoption pay.
- Holiday — 28 days including bank holidays (33 days for Deputies and Store Managers).
- Can-Do Academy — access to further training and development.
- Stream — early access to 50% of wages as you earn them.
- Share Scheme — own a piece of The Works.
- 24/7 support for you and your family through Retail Trust Charity.
- Healthcare Cash Plan to support everyday healthcare costs.
- Long service awards, pension, life assurance, Cycle to Work, and optional charity giving.
Our purpose: To inspire reading, learning, creativity and play.
Our values: We are Crafty | Smart with what we’ve got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done.
We promote diversity, inclusion, and reasonable adjustments. Our roles are open to all, including under-represented groups. We are open to discussions around working hours and flexible working; reasonable adjustments for interviews can be requested in your application.
The Works — Time Well Spent. It All Starts With You.
Retail Sales Assistant - Keyholder in Northallerton employer: The Works Stores Ltd
At The Works, we pride ourselves on being an excellent employer, offering a vibrant work culture where every team member is valued and supported. As a Retail Sales Assistant - Keyholder, you'll enjoy a range of benefits including a generous colleague discount, access to training through our Can-Do Academy, and a commitment to your personal growth within the company. Our inclusive environment fosters teamwork and creativity, making it a rewarding place to build your career while inspiring customers to discover their love for reading and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder in Northallerton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works Stores Ltd!
We think you need these skills to ace Retail Sales Assistant - Keyholder in Northallerton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
