At a Glance
- Tasks: Deliver friendly service, maintain store standards, and support team goals.
- Company: Join a vibrant retail team that values inclusivity and creativity.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real impact in customers' lives.
- Qualifications: Passion for customer service and teamwork; previous experience preferred.
The predicted salary is between 10 - 12 £ per hour.
Responsibilities:
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- As a Keyholder (if applicable), you’ll open and close the store securely, and support with cash handling and store security.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
- The role can be physically demanding and hard work – you’ll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!
Keyholder Responsibilities:
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
Skills and Behaviours:
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality role.
- Experience in a fast-paced, high-volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Benefits:
- 25% colleague discount and exclusive double discount days.
- MyWorks – access to exclusive online discounts across retailers, holidays, utilities, tech and more.
- Family friendly leave with enhanced maternity, paternity and adoption pay.
- Holiday entitlement of 28 days plus bank holidays, or 33 days for deputies and store managers.
- Can-Do Academy – training and development access in areas that interest you.
- Stream – early access to 50% of your wages as you earn them.
- Share scheme – own a piece of The Works.
- 24/7 support for you and your family through the Retail Trust Charity Employee Assistance Programme.
- Healthcare cash plan to support everyday healthcare costs.
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
EEO Statement:
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and where possible we’ll support reasonable adjustments. We don’t just sell products. We inspire reading, learning, creativity and play. When people spend time doing what they love, it’s Time Well Spent. And with the right passion – It All Starts With You.
Retail Sales Assistant in North Shields employer: The Works Stores Ltd
As a Retail Sales Assistant at our vibrant store, you'll be part of a supportive team that values your contributions and fosters a positive work culture. We offer competitive benefits including a generous colleague discount, access to exclusive online discounts, and comprehensive training through our Can-Do Academy, ensuring you have ample opportunities for personal and professional growth. Join us in creating an inclusive environment where everyone can thrive and make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in North Shields
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and products. This way, you can show off your passion for what they do and how you can contribute to their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Dress the part! Make sure you look professional and presentable for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Assistant in North Shields
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love to see that passion!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the Retail Sales Assistant role. Mention your experience with tills, stock management, or teamwork – it’ll show us you’re a great fit!
Be Professional Yet Friendly:While we want to see your personality, keep your tone professional. Use clear language and avoid slang. Remember, you’re applying to be a brand ambassador, so let that positive vibe come through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Works Stores Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in being a brand ambassador.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer—this is what they want to hear!
✨Team Player Vibes
Since teamwork is key in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight your positive attitude and flexibility, as these traits are essential for working in a fast-paced environment.
✨Dress the Part
Even though it’s retail, first impressions matter! Dress smartly and appropriately for the interview. It shows respect for the opportunity and gives off a professional vibe right from the start.
