Retail Sales Assistant - Keyholder Retail Store Roles · Newport Retail Park

Become a Retail Sales Assistant. As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life.

Your Mission

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder, you’ll open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.

The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

Skills / Behaviours That Will Set You Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can‑do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast‑paced, high‑volume environment.
• Experience with store opening/closing and basic supervisory responsibilities (Keyholders).

Keyholder Responsibilities

If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. Our store teams can be small, so there will be times when you’re trusted to ‘hold keys’ and take on some management responsibilities when a manager isn’t in store. It’s a great opportunity to grow your confidence and develop the skills that will help you progress in your career. Whenever you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities. When you’re assigned keys, you’ll be responsible for:

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

Benefits

• 25% Colleague Discount – Plus, exclusive double discount days.
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can‑Do Academy – Grow your skills and career with instant access to further training and development.
• Stream – Claim early access to 50% of your wages as you earn them.
• Share Scheme – Own a piece of The Works.
• 24/7 support for you and your family through our partnership with Retail Trust Charity – Employee Assistance Programme and more.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term). We are open to discussions around working hours and flexible working, and where possible we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!