At a Glance
- Tasks: Deliver friendly service, maintain store standards, and support team goals.
- Company: Join The Works Stores Ltd, a brand that inspires creativity and learning.
- Benefits: Enjoy 25% discount, flexible hours, and access to training and development.
- Other info: Inclusive culture with opportunities for everyone, including flexible working options.
- Why this job: Be the face of our brand and make a real impact in customers' lives.
- Qualifications: Passion for customer service and experience in fast-paced environments.
The predicted salary is between 20000 - 25000 £ per year.
Full time on site position. 12‑hour contract at The Works Stores Ltd in Leeds, ENG, GB. We inspire reading, learning, creativity and play. As a Sales Assistant, you are the face of our brand on the shop floor and a true brand ambassador.
Responsibilities
- Deliver friendly, knowledgeable and efficient service to every customer.
- Maintain excellent store standards including merchandising, cleanliness and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, organise the stockroom and ensure product availability.
- Follow all operational procedures, health & safety and loss prevention.
- Work collaboratively with the team to meet store targets and KPIs.
- Stay informed about promotions, products and services to help customers make informed choices.
Keyholder Responsibilities
- Open and close the store securely.
- Cash up and handle cash responsibly.
- Carry out basic supervisory responsibilities when a manager is not present.
Skills & Behaviours
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can‑do attitude.
- Reliable, punctual and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast‑paced, high‑volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Benefits
- 25% colleague discount on The Works products.
- Exclusive double discount days.
- MyWorks – access to online discounts across many retailers.
- Family‑friendly leave, enhanced maternity, paternity and adoption pay.
- Holiday: 28 days including bank holidays; 33 days for Deputy/Store Managers.
- Can‑Do Academy for training & further development.
- Stream – early access to 50% of wages.
- Share scheme – share in company ownership.
- 24‑7 support through Retail Trust Charity Employee Assistance Programme.
- Healthcare cash plan and other benefits such as long‑service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- Crafty – smart with what we’ve got.
- Caring – heart in every action.
- Can‑do – energy that gets it done.
EEO Statement
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term). We are open to discussions around working hours and flexible working, and where possible we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help.
Retail Sales Assistant - Keyholder at The Works Stores Ltd in Leeds employer: The Works Stores Ltd
The Works Stores Ltd is an excellent employer that fosters a vibrant and inclusive work culture in Leeds, where creativity and customer service are at the heart of everything we do. With generous benefits such as a 25% colleague discount, enhanced family leave, and access to training through our Can-Do Academy, we prioritise employee growth and well-being. Join us to be part of a team that values your contributions and supports your development while inspiring reading, learning, and play in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder at The Works Stores Ltd in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works Stores Ltd!
We think you need these skills to ace Retail Sales Assistant - Keyholder at The Works Stores Ltd in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
