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- Tasks: Support the Store Manager, lead the team, and deliver exceptional customer experiences.
- Company: Join The Works, where we inspire creativity and learning every day.
- Benefits: Flexible hours, team support, and opportunities for personal growth.
- Other info: Dynamic retail environment with a focus on teamwork and creativity.
- Why this job: Be a part of something bigger by helping others discover their passions.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
18 hour contract
Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You’ll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence. You’ll be a role model for the team – motivating, coaching, and ensuring every shift runs smoothly. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions – the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Your Mission:
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
- Support recruitment, onboarding, and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
Ensure health and safety standards are met.
Retail Deputy Manager in Kingston upon Hull employer: The Works Stores Ltd
Contact Detail:
The Works Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Manager in Kingston upon Hull
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your passion for creativity and customer service with their mission during the chat.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past experiences where you've inspired others or created memorable moments for customers. These stories will showcase your ability to be a Brand Ambassador and make a lasting impression.
✨Tip Number 3
When you get the chance, ask insightful questions during the interview. Show your interest in how the team collaborates and supports each other. This not only demonstrates your enthusiasm but also helps you gauge if the environment is right for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Works family and contributing to our mission of inspiring creativity.
We think you need these skills to ace Retail Deputy Manager in Kingston upon Hull
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for creativity and customer service shine through. We want to see how you can inspire others and bring our brand to life with your unique experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Retail Deputy Manager. Highlight your leadership skills and any experience you have in retail that aligns with supporting a team and delivering exceptional service.
Be Authentic: We love authenticity! Share your genuine experiences and stories that showcase how you've made a difference in previous roles. This helps us see the real you and how you could fit into our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Works!
How to prepare for a job interview at The Works Stores Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Works' product range. Understand what inspires creativity and learning in their offerings. This knowledge will help you connect with the brand's mission and show your passion for the role.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead by example. Prepare examples of how you've motivated and coached team members in the past. Think about specific situations where you stepped up to ensure smooth operations or provided exceptional customer service.
✨Emphasise Customer Experience
The Works values exceptional customer service. Be ready to discuss how you would create memorable experiences for customers. Share stories that highlight your ability to engage with customers, understand their needs, and recommend products that inspire them.
✨Demonstrate Team Spirit
Collaboration is key in this role. Think of examples where you've worked effectively within a team. Highlight how you support your colleagues and contribute to a positive work environment, as this aligns with The Works' emphasis on teamwork and inclusivity.