Retail Sales Assistant - Keyholder in Kent

Your role is a retail sales assistant for an 8 hour contract position. As a Sales Assistant, you are the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions. In this role, every interaction, conversation, and recommendation helps bring our brand purpose and values to life.

Being a Brand Ambassador

Being a brand ambassador is the way you bring our brand to life every day through the moments you create. It is the smile that puts someone at ease, the warm welcome into the store, and the conversation that helps a child discover a new favourite toy or encourages someone to reconnect with their creativity or love of reading.

Your Mission

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health and safety and loss prevention.
• As a Keyholder (if applicable), open and close the store securely and support cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.
• Manage physically demanding tasks such as stairs and heavy stock with the help of a supportive team.

Skills / Behaviours That Will Set You Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Keyholder Responsibilities

• Opening and closing the store.
• Cashing up.
• Carrying out management responsibilities.

Our Perks Are 'The Works'

• 25% colleague discount and exclusive double discount days.
• MyWorks—access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family friendly leave—enjoy enhanced maternity, paternity and adoption pay.
• Holiday—28 days including bank holidays, or 33 days including bank holidays for deputy and store managers.
• Can-Do Academy—grow your skills and career with instant access to further training and development in areas that interest you.
• Stream—claim early access to 50% of your wages as you earn them.
• Share scheme—own a piece of The Works.
• 24/7 support for you and your family through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and more.
• Healthcare cash plan—to support your everyday healthcare costs.
• Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary or use another term).