Retail Store Manager in Hounslow

40‑hour contract.

Responsibilities:

• Delight and inspire every customer by leading a team that offers an exceptional retail experience with product knowledge and a touch of magic.
• Create a fun, friendly, accessible, and inclusive store experience; recruit team members who embody our values to build a dream‑team of retail superheroes.
• Collate best practices with fellow Retail Store Managers, Area and Regional teams to encourage continuous growth across the teams.
• Drive retail commerciality to achieve fantastic sales and a high performance across all KPI’s.
• Maintain excellent standards and impeccable merchandising; from cleanliness to pricing everything must be picture‑perfect.
• Be on the front lines shoulder‑to‑shoulder with your team, creating an environment always ready to welcome customers with open arms.
• Transform the space to align with the Matrix and adopt the hottest seasonal trends.
• Merchandise master: effortlessly place products in both planogrammed and non‑planogrammed spaces; manage a high SKU count like a game of Tetris.

Skills / Behaviours That Will Set You Apart:

• Positivity, creativity, and passion for our brand and products; customers can’t resist your helpful recommendations.
• Handle the fast‑paced retail environment as a multitasking hero juggling busy days and heavy deliveries.
• Stock management guru: sort, price and merchandise deliveries like a pro.

Being a Great Leader:

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records and get in the spotlight.
• Work collaboratively with support departments and peers.
• Speak up when something’s not quite right and work together to get it right or make it better.
• Support your team’s well‑being and aspirations, cheer them on and discuss performance and career aspirations.

Our PERKS really are ‘The Works’:

• 25 % colleague discount and exclusive double discount days.
• MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family friendly leave – enhanced maternity, paternity and adoption pay.
• Holiday – 33 days, including bank holidays.
• Stream – claim early access to 50 % of your wages as you earn them.
• Can‑Do Academy – grow your skills and career with instant access to further training and development.
• Share Scheme – own a piece of The Works.
• 24/7 support for you and your family through the Employee Assistance Programme and more.
• Healthcare Cash Plan – support everyday healthcare costs.
• Load more – long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

Our Purpose:

To inspire reading, learning, creativity and play.

Our Values:

• Crafty — Smart with what we’ve got.
• Caring — Heart in every action.
• Can‑do — Energy that gets it done.

Diversity, Inclusion and Reasonable Adjustments:

We are proud of an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We support flexible working, reasonable adjustments for interviews and more. We don’t just sell products. We inspire reading, learning, creativity and play. When people spend time doing what they love, it’s Time Well Spent. It all starts with you.