Retail Store Manager in Greenock

We don’t just sell products. We inspire reading, learning, creativity and play.

As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well‑run, and engaging shopping experience.

Your Mission

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day‑to‑day running.
• Maintain compliance with health and safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills / Behaviours That Will Set You Apart

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high‑volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back‑office systems, EPoS tills, emails and video calls.

Being a Great Leader

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records.
• Work collaboratively with support departments and peers.
• Speak up when something’s not right so we can improve together.
• Support your team’s well‑being and career aspirations through regular conversations.

Our Perks

• 25 percent colleague discount plus exclusive double discount days.
• Access to MyWorks – online discounts across hundreds of retailers, holidays, utilities and more.
• Family friendly leave with enhanced maternity, paternity and adoption pay.
• 33 days of holiday inclusive of bank holidays.
• Early wage access up to 50 percent of earned wages.
• Can‑Do Academy – instant access to training and development in areas that interest you.
• Share scheme – participate in owning a part of The Works.
• 24/7 support for you and your family via the Retail Trust Employee Assistance Programme.
• Healthcare cash plan to support everyday healthcare costs.
• Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play.

Our Values

• We are crafty, smart with what we’ve got.
• We are caring, heart in every action.
• We are can‑do, energy that gets it done.

Each year, we run an anonymous colleague engagement survey. This is important for us to hear your feedback and suggestions. You’ll have the opportunity to help guide The Works towards becoming the best place you’ve ever worked.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term). We are open to discussions around working hours and flexible working and will support you where possible. If you need reasonable adjustments for an interview, let us know in your application and we’ll help.

We don’t just sell products. We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s Time Well Spent. And with the right passion, It All Starts With You.