At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards as a keyholder.
- Company: Join The Works Stores Ltd, a vibrant retail environment in Glasgow.
- Benefits: Enjoy 25% discount, flexible leave, and career development opportunities.
- Other info: Dynamic role with opportunities for advancement and employee ownership.
- Why this job: Be part of a team that values inclusivity and personal growth.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Role Overview: This role involves delivering exceptional customer service, maintaining store standards, operating tills, and supporting store operations, including opening and closing duties as a keyholder.
Key Responsibilities
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Work collaboratively with the team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Represent the brand positively, professionally, and passionately through everyday interactions.
Keyholder Responsibilities (if applicable)
- Open and close the store securely.
- Cashing up and handling cash responsibly.
- Carry out basic supervisory responsibilities when a manager is absent.
- Apply enhanced pay and development opportunities associated with keyholder duties.
Required Skills & Experience
- Passion for delivering great customer service.
- Strong communication and interpersonal skills.
- Team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast-paced, high-volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Benefits
- 25% colleague discount and exclusive double discount days.
- MyWorks online discounts across hundreds of retailers.
- Family-friendly leave with enhanced maternity, paternity, and adoption pay.
- 28 days holiday (33 days for Deputy/Store Managers), including bank holidays.
- Can-Do Academy for training and career development.
- Stream early access to 50% of wages.
- Share scheme for employee ownership.
- 24/7 support through Retail Trust Charity.
- Healthcare cash plan and additional benefits such as long service awards, pension, life assurance, cycle-to-work scheme, and charity giving.
Employers Inclusive Culture & EEO Statement
The Works is proud of an inclusive culture where everyone truly feels able to be themselves. Roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We promote diversity, inclusion, and apply reasonable adjustments. If you need adjustments for an interview, let us know in your application and we’ll be happy to help.
Retail Sales Assistant - Keyholder at The Works Stores Ltd in Glasgow employer: The Works Stores Ltd
The Works Stores Ltd is an exceptional employer located in Glasgow, offering a vibrant work culture that prioritises inclusivity and employee development. With benefits such as a generous colleague discount, enhanced family leave, and access to the Can-Do Academy for career growth, employees are supported both personally and professionally. The company fosters a collaborative environment where team members can thrive while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder at The Works Stores Ltd in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works Stores Ltd!
We think you need these skills to ace Retail Sales Assistant - Keyholder at The Works Stores Ltd in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
