At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards while being a brand ambassador.
- Company: Join a vibrant retail team at The Works, where creativity and customer connection thrive.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth as a Keyholder.
- Other info: Inclusive culture that values diversity and supports personal growth.
- Why this job: Make customers smile and inspire them with your passion for products and service.
- Qualifications: Great communication skills, a positive attitude, and previous customer service experience preferred.
The predicted salary is between 24960 - 28000 £ per year.
- Retail Sales Assistant Keyholder - Temporary Contract
- 6 hour contract
- Become a Retail Sales Assistant
As a Sales Assistant, you’re the face of our brand on the shop floor—a true brand ambassador.
Every day, you create moments that make our customers smile.
They love visiting our stores, and you are a big part of why.
Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions—whether it’s discovering new products they’ll love, or finding the perfect gifts for someone else.
By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them.
You’ll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming.
Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.
Being a Brand Ambassador
Being a brand ambassador at The Works isn’t your job title.
It’s the way you bring our brand to life every day through the moments you create, from the warm welcome to supporting colleagues with kindness and teamwork, to encouraging customers to discover new interests.
- Your Mission
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- As a Keyholder (if applicable), open and close the store securely, and support cash handling and store security.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
- The role can be physically demanding; you’ll need to be comfortable managing stairs and heavy stock, but a supportive team will be there.
Skills / Behaviours That Will Set You Apart
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can‑do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality role.
- Experience in a fast‑paced, high‑volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
- Keyholder Responsibilities
If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience.
Our store teams can be small, so there will be times when you’re trusted to hold keys and take on some management responsibilities when a manager isn’t in store.
It’s a great opportunity to grow your confidence and develop the skills that will help you progress in your career.
Whenever you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities.
It also gives you exposure to what it’s like to run a store.
When you’re assigned keys, you’ll be responsible for
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
When you turn 18, we’ll provide training and support to become a Keyholder.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- We are
- Crafty
| Smart with what we've got.
- We are
- Caring
| Heart in every action.
- We are
- Can‑do
| Energy that gets it done.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves.
Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers, and members of the LGBTQ+ community.
We are open to discussions around working hours and flexible working, and, where possible, we’ll try to support this.
If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help!
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