At a Glance
- Tasks: Create smiles by delivering exceptional service and helping customers find their perfect products.
- Company: Join a vibrant team at The Works, where creativity and inspiration thrive.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive online deals.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Be a brand ambassador and ignite creativity in others every day.
- Qualifications: Passion for customer service and teamwork; previous experience is a plus.
The predicted salary is between 12 - 14 £ per hour.
Job Overview
4 hour contract.
Why The Works?
We don’t just sell products.
We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist.
You provide the book that unleashes an inner author.
You supply the games that help bring families together.
You give someone the puzzle book that reconnects them with a late family member’s memory.
You help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Perks and Benefits
- 25% Colleague Discount and exclusive double discount days.
- My Works – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
- Family Friendly Leave – Enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
- Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
- Stream – Claim early access to 50% of your wages as you earn them – for when life happens.
- Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works.
- 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more.
- Healthcare Cash Plan – To support your everyday healthcare costs.
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
- Become a Retail Sales Assistant
As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador.
Every day, you create moments that make our customers smile.
You deliver exceptional service, spark conversations, and help customers with their shopping missions – whether it’s discovering new products or finding the perfect gifts.
You also keep the store well‑stocked, tidy, safe and welcoming.
Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included.
Responsibilities
- Deliver friendly, knowledgeable and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- As a Keyholder (if applicable), open and close the store securely, and support cash handling and store security.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products and services to help customers make informed choices.
- Be a brand ambassador – positive, professional and passionate about what we do.
- Manage physical demands such as stairs and heavy stock within a supportive team environment.
Skills and Behaviours
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can‑do attitude.
- Reliable, punctual and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast‑paced, high‑volume environment.
- For Keyholders – experience with store opening/closing and basic supervisory responsibilities.
- Keyholder Responsibilities
When you’re over 18 and have received training, you’ll be responsible for opening and closing the store, cashing up and carrying out management responsibilities.
An enhanced rate of pay recognises these additional responsibilities.
Equal Opportunity Statement
We are proud to have an inclusive culture where everyone truly feels able to be themselves.
Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community.
We welcome discussions around working hours and flexible working and will support reasonable adjustments for interview or work arrangements.
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