At a Glance
- Tasks: Deliver friendly service, maintain store standards, and support team goals.
- Company: Join a vibrant retail team that values inclusivity and creativity.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real impact in customers' lives.
- Qualifications: Passion for customer service and teamwork; previous experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- As a Keyholder (if applicable), you’ll open and close the store securely, and support with cash handling and store security.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
- The role can be physically demanding and hard work – you’ll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!
Keyholder Responsibilities
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
Skills and Behaviours
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality role.
- Experience in a fast-paced, high-volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Benefits
- 25% colleague discount and exclusive double discount days.
- MyWorks – access to exclusive online discounts across retailers, holidays, utilities, tech and more.
- Family friendly leave with enhanced maternity, paternity and adoption pay.
- Holiday entitlement of 28 days plus bank holidays, or 33 days for deputies and store managers.
- Can-Do Academy – training and development access in areas that interest you.
- Stream – early access to 50% of your wages as you earn them.
- Share scheme – own a piece of The Works.
- 24/7 support for you and your family through the Retail Trust Charity Employee Assistance Programme.
- Healthcare cash plan to support everyday healthcare costs.
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
EEO Statement
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and where possible we’ll support reasonable adjustments. We don’t just sell products. We inspire reading, learning, creativity and play. When people spend time doing what they love, it’s Time Well Spent. And with the right passion – It All Starts With You.
Retail Sales Assistant - Keyholder in Crawley employer: The Works Stores Ltd
As a Retail Sales Assistant - Keyholder at our company, you will be part of a vibrant team that values customer service and teamwork in a supportive environment. We offer a range of benefits including generous discounts, flexible working options, and opportunities for personal development through our Can-Do Academy. With a commitment to inclusivity and employee well-being, we ensure that every team member feels valued and empowered to grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show them that you're not just another candidate, but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from the competition.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Assistant - Keyholder in Crawley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering great customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that passion!
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the job description. Mention any previous roles in retail or hospitality, and how they’ve prepared you for this position with us.
Be Professional Yet Friendly:While we want to see your personality, it’s important to maintain a professional tone in your written application. Strike a balance between being approachable and showcasing your professionalism – after all, we’re looking for brand ambassadors!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at The Works Stores Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in being a part of their team.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your passion for providing great service.
✨Team Player Vibes
Since teamwork is key in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your positive attitude and reliability.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the store’s operations or team dynamics. This shows that you’re engaged and thinking about how you can fit into their culture and contribute to their success.
