Retail Sales Assistant Keyholder - Temporary Co... Retail Store Roles · Coventry

As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they’ll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming.

In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life.

Your Mission

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder (if applicable), you’ll open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador – positive, professional, and passionate about what we do.

The role can be physically demanding and hard work – you'll need to be comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

Skills / Behaviours That Will Set You Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.

Keyholder Responsibilities

If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. Whenever you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities.

When you’re assigned keys, you’ll be responsible for:

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

Our Purpose

To inspire reading, learning, creativity and play.

Our Values

• We are Crafty – Smart with what we've got.
• We are Caring – Heart in every action.
• We are Can-do – Energy that gets it done.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working.