Cash Control Manager

Location Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.

We inspire reading, learning, creativity and play. The Works literally means everything. Whatever your story or background, we unlock imagination and make creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far‑reaching. It all starts with you.

As our Cash Control Manager, you will confidently lead the daily reconciliation of all store payment transactions, ensuring The Works is protected against cash fraud at the store level. You will ensure reconciliation processes are fit for purpose, identifying any store issues immediately when differences arise. You will oversee all business bank accounts, reconciling them daily, manage the B2B sales ledger to minimise outstanding debit, handle web sales reconciliation, and manage employee expenses and credit cards. Leading a team of five, you’ll motivate and develop them, ensuring expertise is spread across the team and everyone can fulfil their potential. You’ll foster a strong customer service culture within the team to support our stores, B2B customers, and colleagues regarding expenses.

Your Mission

• Manage & develop, lead your team with confidence through regular team meetings, one‑on‑ones, and training sessions.
• Ensure cash control processes are robust and adaptable, having control over all aspects of cash, card, and bank accounts, evolving with business changes.
• Operational efficiency, continuously review and challenge team workflows, striving for first‑time accuracy.
• Project involvement, proactively support finance and wider business projects to ensure successful outcomes.
• Performance monitoring, report and monitor KPIs for the Cash team, engaging the team to incrementally improve performance.
• Effective communication, maintain strong communication within the finance team and with key internal and external stakeholders.
• Leading change, drive forward agreed initiatives within the finance team and wider business to successful conclusions.
• Support the business, provide excellent customer service, addressing issues and general enquiries on financial processing matters.

Skills/Behaviours That Will Set You Apart

• Attention to detail, you have a forensic attention to detail to help us get things right the first time.
• Management skills, you actively support and develop your team to ensure that they reach their potential.
• Customer focused, you put the customer at the heart of everything we do.
• Strong work ethic, you have the commitment to go the extra mile to achieve excellence.
• Challenge the status quo, you can influence and constructively challenge when necessary to ensure we do the right thing.
• Initiative and Passionate, you use your initiative and have the energy and passion to make things happen.
• Teamwork and Collaboration, you believe in the power of teamwork and collaboration as the best way to achieve results.
• Networking and Relationships, you understand the importance of networking and building strong relationships.
• Self‑Starter, you are a self‑starter committed to driving your own development.

Being a great leader

• Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose.
• Clear Communication: Ensure that your team understands the goals, expectations, and their roles.
• Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team.
• Provide Feedback: Offer constructive feedback regularly.
• Empower Your Team: Delegate tasks and trust your team to handle them.
• Conflict Resolution: Address conflicts promptly and fairly.
• Empathy: Understand and consider the feelings and perspectives of your team members.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! – Plus, exclusive Double Discount days!
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 33 days including bank holidays.
• Holiday Purchase – Purchase an additional 5 days.
• Can‑Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream – Claim early access to 50% of your wages as you earn them.
• Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works.
• 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play.

Our Values

• Crafty 🎨 | Smart with what we’ve got.
• Caring 💛 | Heart in every action.
• Can‑do 🚀 | Energy that gets it done.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and wherever possible we’ll try to support this. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.