At a Glance
- Tasks: Create memorable moments for customers through exceptional service and product knowledge.
- Company: Join a vibrant team at The Works, inspiring creativity and learning.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Opportunities for growth, training, and a supportive work environment.
- Why this job: Be the face of a brand that ignites creativity and brings joy to customers.
- Qualifications: Passion for customer service and teamwork; experience in retail is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Our Perks:
- 25% Colleague Discount plus exclusive double discount days
- MyWorks – access exclusive online discounts across many retailers and services
- Family Friendly Leave – enhanced maternity, paternity, adoption pay
- Holiday – 28 days including bank holidays (33 days for deputy and store managers)
- Can‑Do Academy – training and development opportunities
- Stream – early access to 50% of wages as you earn them
- Share Scheme – ownership opportunity through our share programme
- 24/7 support – Employee Assistance Programme through Retail Trust Charity
- Healthcare Cash Plan – support for everyday healthcare costs
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving
As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Everyday you create moments that make customers smile. You deliver exceptional service, spark conversations, and help customers with their shopping missions.
Responsibilities:
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organization, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Open and close the store securely and support cash handling and store security as a Keyholder.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to assist customers.
- Represent the brand with positivity, professionalism, and passion.
- Physical demands include managing stairs and heavy stock; supports are available.
Keyholder Responsibilities:
If you’re over 18 and receive training, you may be a Keyholder. Responsibilities include opening and closing the store, cashing up, and carrying out management duties. Keyholders receive an enhanced rate of pay.
Skills & Behaviours:
- Passion for great customer service.
- Strong communication and interpersonal skills.
- Team player with a positive, can‑do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Experience in customer service or hospitality.
- Experience in a fast‑paced, high‑volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Our Purpose: To inspire reading, learning, creativity and play.
Our Values:
- Crafty – smart with what we’ve got.
- Caring – heart in every action.
- Can‑do – energy that gets it done.
We promote diversity, inclusion and applying reasonable adjustments. We are open to all applicants, including under‑represented groups such as ethnic minorities, people with disabilities, carers, and members of the LGBTQ+ community. We support flexible working where possible and can accommodate reasonable adjustments during the interview process.
Retail Sales Assistant & Keyholder — Create Moments Daily in Carlisle employer: The Works Stores Ltd
At The Works, we are more than just a retail store; we are a community that inspires creativity and connection. Our vibrant work culture fosters personal growth through the Can-Do Academy, while our generous benefits, including a 25% colleague discount and enhanced family leave, ensure that our employees feel valued and supported. Join us in creating memorable moments for our customers and enjoy the unique opportunity to be part of a team that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant & Keyholder — Create Moments Daily in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, dive into The Works' mission and values. Understand how they inspire creativity and learning, so you can show them you're on the same page and ready to be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. This will help you demonstrate your passion for great service during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you care about the role and are ready to represent The Works with positivity and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to create those magical moments for customers.
We think you need these skills to ace Retail Sales Assistant & Keyholder — Create Moments Daily in Carlisle
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through. We want to see how you can create those special moments for customers and inspire them with your enthusiasm.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight any relevant experience in retail or customer service, and don’t forget to mention your ability to work as part of a team – we love a good team player!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Works Stores Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into The Works' mission and values. Understand how they inspire creativity and learning. This knowledge will help you connect your personal experiences to their goals, showing that you're not just a candidate but a true brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help someone. This will demonstrate your passion for creating moments that make customers smile, which is key for this role.
✨Be Ready for Teamwork Questions
Since collaboration is crucial in this role, think of instances where you've worked effectively in a team. Be ready to discuss how you contribute positively to group dynamics and how you handle challenges with your colleagues. This will highlight your can-do attitude.
✨Understand Keyholder Responsibilities
If you're applying for the Keyholder position, brush up on what it means to open and close a store securely. Familiarise yourself with cash handling procedures and basic supervisory duties. Showing that you understand these responsibilities will set you apart as a reliable candidate.
