At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards while handling keyholder duties.
- Company: Join The Works, a vibrant retail company with a focus on inclusivity.
- Benefits: Enjoy 25% discount, flexible hours, and access to training and development.
- Other info: Flexible working options and a supportive environment for all.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
The Works is looking for a motivated Retail Sales Assistant – Keyholder to join our team in Birmingham. The role involves delivering outstanding customer service, maintaining store standards, and, when appointed, keyholder duties such as opening and closing the store.
Responsibilities
- Deliver friendly, knowledgeable and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation and product availability.
- Follow all operational procedures, including health and safety and loss prevention.
- Work collaboratively with the team to meet store targets and KPIs.
- Stay informed about promotions, products and services to help customers make informed choices.
Keyholder Responsibilities (if appointed)
- Open and close the store securely.
- Handle cash and manage store security.
- Carry out basic supervisory responsibilities.
Qualifications & Experience
- Passion for delivering great customer service.
- Strong communication and interpersonal skills.
- Team player with a positive, can‑do attitude.
- Reliable, punctual and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast‑paced, high‑volume environment.
- Keyholder experience (opening/closing and basic supervisory responsibilities) is desirable.
Benefits & Perks
- 25% Colleague Discount and exclusive double discount days.
- MyWorks – access to exclusive online discounts across a wide range of retailers.
- Family Friendly Leave – enhanced maternity, paternity and adoption pay.
- Holiday entitlement: 28 days including bank holidays (33 days for Deputy and Store Managers).
- Can‑Do Academy – instant access to further training and development.
- Stream – claim early access to 50% of wages as you earn them.
- Share Scheme – share in the company.
- 24/7 support via Retail Trust Charity (Employee Assistance Programme).
- Healthcare Cash Plan.
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working where possible and we will try to support reasonable adjustments.
Retail Sales Assistant - Keyholder at The Works Stores Ltd in Birmingham employer: The Works Stores Ltd
The Works Stores Ltd is an exceptional employer, offering a vibrant work culture in Birmingham that prioritises employee well-being and development. With benefits like a generous colleague discount, enhanced family leave, and access to training through the Can-Do Academy, employees are supported in their growth while enjoying a collaborative team environment. The inclusive culture fosters diversity and flexibility, making it a rewarding place for those passionate about customer service and retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder at The Works Stores Ltd in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works Stores Ltd!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
