At a Glance
- Tasks: Deliver exceptional customer service and maintain a welcoming store environment.
- Company: Join The Works, where creativity and inspiration come to life.
- Benefits: Enjoy a 25% discount, flexible leave, and access to exclusive discounts.
- Other info: Opportunities for career growth and personal development.
- Why this job: Become a brand ambassador and create memorable experiences for customers.
- Qualifications: Passion for customer service and teamwork skills.
The predicted salary is between 20000 - 25000 £ per year.
8 hour contract
Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Our Perks Are 'The Works':
- 25% Colleague Discount! Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday - 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Stream - Claim early access to 50% of your wages as you earn them for when life happens!
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan - To support your everyday healthcare costs.
- And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Become a Retail Sales Assistant:
As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life - and that impact. It all starts with you.
Being a Brand Ambassador:
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Your Mission:
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health.
Retail Sales Assistant - Keyholder TLNT1_NI in Belfast employer: The Works Stores Ltd
At The Works, we are more than just a retail store; we are a community that inspires creativity and learning. Our supportive work culture fosters personal growth through initiatives like the Can-Do Academy, while our generous benefits, including a 25% colleague discount and family-friendly leave, ensure that our employees feel valued and empowered. Join us in creating memorable experiences for our customers and be part of a team that celebrates every small interaction as an opportunity to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder TLNT1_NI in Belfast
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Works Stores Ltd, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Sales Assistant - Keyholder TLNT1_NI in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Works Stores Ltd that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Works Stores Ltd will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Works Stores Ltd and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Works Stores Ltd
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Works Stores Ltd, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Works Stores Ltd!
