Retail Deputy Manager in Belfast

24 hour contract

We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. The unseen possibilities are limitless, and it all starts with you.

Your Role

• As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience.
• You’ll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence.
• You’ll be a role model for the team - motivating, coaching, and ensuring every shift runs smoothly.
• Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions.
• You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming.

Being a Brand Ambassador

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. These small interactions often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way.

Your Mission

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills / Behaviours that will set you apart

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Being a great leader

As a great leader with wonderful people skills, you’ll create a team that’s more than just co-workers. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. You’ll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 33 days, including bank holidays. Plus, your holiday allowance increases with long service.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Claim early access to 50% of your wages as you earn them.
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play.

Our Values

• We are Crafty 🎨 | Smart with what we’ve got.
• We are Caring 💛 | Heart in every action.
• We are Can-do 🚀 | Energy that gets it done.

We listen. We care. Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups.

We don’t just sell products. We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s Time Well Spent. And with the right passion - It All Starts With You.