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- Tasks: Support customers with application implementation and troubleshooting in a hands-on role.
- Company: Leading MedTech company making a real difference in healthcare.
- Benefits: Competitive salary, office-based work, and the chance to impact NHS decisions.
- Why this job: Join a team that empowers healthcare professionals and patients through innovative tech.
- Qualifications: 2+ years in application support, strong SQL knowledge, and experience with Jira.
- Other info: Opportunity to grow in a dynamic environment within a market-leading company.
The predicted salary is between 36000 - 60000 £ per year.
My client is a world leader in MedTech and is currently hiring multiple Application Support Analysts to join their team in Northwest London. They develop and support innovative solutions that help the NHS make data-driven decisions, enable frontline healthcare professionals to make safer, more informed choices, and empower patients to engage more effectively with their own care.
The role involves working directly with customers to support the implementation and ongoing use of the company’s applications. This is a hands-on, customer-facing support role requiring strong technical troubleshooting skills and a proactive mindset.
Key responsibilities:
- Take incoming support calls from customers and provide technical assistance
- Monitor and respond to support tickets within agreed SLAs
- Analyse, diagnose and resolve customer issues where possible
- Maintain, track and close support tickets using Jira
- Install and customise applications for new customers
- Work closely with clients to identify activities required for implementation and ensure delivery in a timely and high-quality manner
Required experience:
- Minimum two years’ experience in an application support or service desk environment
- Experience using service desk ticketing tools (Jira preferred)
- Strong knowledge of SQL
- Experience supporting Windows environments
- Understanding of databases
- Experience with remote access tools
- Second-line support experience desirable
This is an excellent opportunity to join a market-leading healthcare technology business making a genuine impact within the NHS.
Application Support Engineer - Jira / 2nd Line - SQL Windows - Gerrards Cross employer: The Workplace Consultancy
Contact Detail:
The Workplace Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Jira / 2nd Line - SQL Windows - Gerrards Cross
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on SQL and Jira, and be ready to demonstrate your troubleshooting prowess. We want you to feel confident when discussing your experience!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Application Support Engineer - Jira / 2nd Line - SQL Windows - Gerrards Cross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your application support experience, especially with Jira and SQL, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about supporting healthcare technology. Share specific examples of how you've helped customers in the past, as this will resonate with our mission at StudySmarter.
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your technical troubleshooting skills. We want to see how you’ve diagnosed and resolved issues in previous roles, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at The Workplace Consultancy
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and understand how Jira works. Be ready to discuss specific scenarios where you've used these tools in past roles. The more confident you are with the technical aspects, the better you'll impress the interviewers.
✨Showcase Your Customer Support Skills
Since this role is customer-facing, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you went above and beyond to help a client, as this will demonstrate your proactive mindset.
✨Familiarise Yourself with the Company
Do some research on the company’s innovative solutions and their impact on the NHS. Being able to discuss how their work aligns with your values and experiences will show that you're genuinely interested in the role and the organisation.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or the challenges they face. This not only shows your interest but also helps you gauge if the company is the right fit for you.