The Workforce Development Trust | Systems and Data Developer

Job Title: Systems and Data Developer

Department: SFJ Awards

Location: Sheffield

Pay Scale £35k to £40k per annum.

Contract Permanent

Hours Full Time (37.5 hours per week)

SFJ Awards

SFJ Awards are a regulated Awarding Organisation, delivering high quality qualifications, and custom certification for learners through Approved Centres in England, Wales, Northern Ireland, and Scotland. We are also an Apprenticeship End-Point Assessment (EPA) Organisation approved by the Education and Skills Funding Agency to deliver EPA to apprentices for a growing number of apprenticeship standards in England. SFJ Awards is part of the Workforce Development Trust group.

Job Summary

Reporting to the Awarding Organisation (AO) Systems Manager, the Systems Support Officer will play an important role working across departments. This is a busy and varied role, interacting with customers (internal and external) and working to tight deadlines to support the day to day operation of SFJ Awards and the ongoing maintenance and development of the online systems by which we manage and report on centre and learner/apprentice data and increasingly, provide self-service and automated solutions for a variety of processes.

This role requires someone who is a self-starter with well-developed technical skills, IT expertise, administrative, communication and customer service skills, particularly in the use of data systems, with an appetite to learn and develop system administrator level expertise.

What is the impact of the role on the business?

This is a key role, and the successful candidate would play a part in shaping how SFJ Awards improves existing services and provides new products and services.

Key business skills necessary for the role?

Data Analysis, business process and desire to innovate.

What does the daily work look like?

The systems team is fairly evenly split across routine reporting, supporting operational queries and working on developments, there is plenty of interaction with colleagues, external developers, external customers and even learners.

Key Responsibilities:

Reporting to the AO Systems Manager, the post holder’s key responsibilities will include:

• Undertaking routine maintenance and processing operations using the AO data management systems
• Supporting the AO Systems Manager to introduce developments that enhance customers’ and colleagues’ experience of using the AO systems.
• Generating routine and ad hoc reports using Power BI, and Microsoft Report Builder
• Insomnia/ API development and support
• Providing advice and support to contacts and colleagues in their use of the AO systems
• Providing support and advice to external customers on use of SFJ Systems (e-Assessment Platform, Customer registration portal)
• Use of HTML and CSS JavaScript to enhance customer experience of portal
• Use of Python for development & data automation
• Knowledge of SQL Report Builder, ideally with the skillset to write SQL for data extraction where necessary.
• Managing data within the AO systems, including in respect of Ofqual/regulator data submissions, strategic MI, including analysis, insights, commentary and recommendations
• Building and maintaining effective relationships with existing and potential stakeholders internally and externally and proactively dealing with enquiries.

For the full job description and a job pack to assist your application, please visit: https://www.wdtrust.org.uk/careers/

Please include your CV when applying. Cover letter optional, but beneficial. You can apply through our website.

This job requires some days in the office or with clients. Please consider if you are willing to relocate before applying.

Please only apply if you currently have a valid right to work in the UK.

Benefits:

• Generous annual leave entitlement up to a maximum of 28 days, plus public holidays, and a potential Christmas closure
• Flexible working – 50% working from home with a dress for your day approach.
• Staggered start and finish time
• Employee referral recruitment scheme
• We provide enhanced leave, bereavement, carers, maternity, paternity, and sickness leave.
• Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab
• Enhanced pension scheme, with a contribution matching up to a combined 12%, along with death in service coverage at three times annual salary.
• Flexible employee benefits, portal including a cycle to work scheme.
• Buy annual leave scheme.
• Organisational development days and departmental training budgets
• Payroll giving, this is a tax-free way to donate to any charity, good cause, or place of worship.

The Workforce Development Trust is an equal opportunity employer and welcomes everyone.

If your experience differs a little from what is outlined in the job description, or you are missing a desired qualification, yet you think you can bring value to this role, please apply, we would like to hear more about you.

We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.

If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your preferred pronouns, for example she/her, he/him, they/them etc.

The Workforce Development Trust appreciate any applications that include cover letters explaining why they would be suitable for this role.

Closing date: Thursday 30th January 2025

Please note, we reserve the right to alter the closing date before the one stated.

Please note only shortlisted candidates will be contacted.