At a Glance
- Tasks: Manage helpdesk requests, coordinate maintenance, and provide a welcoming reception service.
- Company: Join a leading provider in water treatment solutions with a commitment to sustainability.
- Benefits: Enjoy competitive salary, bonus schemes, generous holiday, and health benefits.
- Other info: Opportunities for personal development and a supportive, inclusive workplace culture.
- Why this job: Be the first point of contact and make a positive impact in a dynamic environment.
- Qualifications: Experience in helpdesk or facilities coordination, strong organisational skills, and customer-focused mindset.
The predicted salary is between 36000 - 44000 £ per year.
Our Selwood, Siltbuster, Vanderkamp and Holland Pump businesses combine to form a UK, European and US leader in pumping solutions, on-site water treatment, wet waste processing and the prevention of waterborne pollution, delivering an unrivalled range of rapidly deployable solutions.
- Our Business
- The Workdry group is a market-leading provider of engineered solutions for the handling and treatment of water and wastewater.
Workdry provides support to group companies through administration and back-office functions including finance, HR, training and development, and health and safety.
We are committed to excellence in solutions and services, staff training and development, sustainability and diversity, and provide an environment where every team member can thrive and progress to their full potential.
About The Role
We are looking for a new Helpdesk & Reception Administrator at our Chandlers Ford Head Office who will support the Property Helpdesk function by managing service requests, coordinating maintenance activities, and maintaining accurate compliance records as well as providing a professional front-of-house reception service to support visitors and incoming communications.
- Main Responsibilities
- Responsible for managing the property helpdesk shared inbox , triag e property service requests via phone and email in a timely manner , logging tasks accurately .
- Coordinate planned maintenance within the renewal date, and reactive maintenance activities within a timely manner.
- Maintain records of assets, compliance documents, and service schedules ensuring they are filed correctly with in Sharepoint .
- Support SHEQ audits and compliance inspections by providing relevant documents within the deadline set by SHEQ .
- Support the Property Compliance Lead by monitoring contractor performance and being responsible for updating contractor records .
- Escalate issues or concerns to the Property Compliance Lead when required .
- Create m onthly reports requested by the ESG team , on property utilities nationwide.
- Answer incoming telephone calls in a timely manner via switchboard and transfer them to the relevant department/individual accurately.
Ensure callers receive a professional and responsive service, and all missed calls are returned promptly.
- Deliver a professional and welcoming reception service, creating a positive first impression for visitors, customers and colleagues.
L og all visitors' contact details and issue company pass and no tify the recipient they are visiting .
- Respond to all internal emergency calls immediately (within the site) as appropriate .
Act as a first point of contact for emergencies and be the main contact for emergency services.
- Ensure Reception area is welcoming, neat, tidy and clean with promotional media displaying during office opening hours.
- In the event of the fire alarm, follow the evacuation procedure . If safe to do so, take the visitors' log book and report to a Fire Warden.
- Manage post , deliveries , and vehicle key handling daily ensuring department post is received.
- Book meeting rooms, travel, and accommodation for the property team when requested .
- Monitor email inboxes daily and triage any priority queries, forwarding them to relevant departments.
- Create stationery orders and special stationery requests, informing the accounts department of the cost to ensure the cost remains within the budget.
- Actively promote a positive safety culture to ensure relevant safety, health, environmental legislation, directives, and best practicesare followeddaily throughhelpdeskactivities.
Qualifications & Experience
- Proven experience in a property helpdesk, facilities, or maintenance coordination role.
- Strong understanding of property compliance requirements, service scheduling, and record management.
- Experience logging, tracking, and coordinating reactive and planned maintenance tasks.
- Excellent organisational skills with the ability to manage multiple helpdesk requests and prioritise workloads effectively.
- High level of accuracy and attention to detail, particularly when handling compliance documentation and audit records.
- Confident using digital systems, CAFM/helpdesk platforms, and Microsoft Office tools.
- Strong communication skills to liaise with contractors, internal teams, and stakeholders.
- Proactive problem-solving approach with the ability to escalat issues appropriately.
- Customer-focused mindset, maintaining professionalism across both helpdesk and reception interactions.
- Previous experience in a front-of-house or reception role (desirable but not essential).
- What we can offer you
- We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.
- Competitive salary
- Eligible for company bonus scheme (annual and quarterly payments)
- 25 days holiday (plus length of service increases) + 8 Bank Holidays
- Holiday buying (up to an additional week)
- Medical cash plan for yourself – reimburse health costs e. g. dentist or optician, access to 24hour online GP services, discounted gym memberships
- Pension scheme with contribution based on total earnings not just salary
- Life assurance protection at 3 x salary
- Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
- Employee Assistance Programme (EAP) & access to Mental Health First Aiders
- Employee referral scheme (up to £1,000 per referral)
- Support for development and training
- EDI Statement
Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
We value transparency, respecting others and understanding differences.
We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
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Helpdesk & Reception Administrator employer: The Workdry Group
Selwood is an excellent employer, offering a dynamic work environment where safety and teamwork are paramount. With opportunities for professional growth and development, employees benefit from a supportive culture that values flexibility and commitment, particularly in the unique setting of on-site installations. Join us to be part of a dedicated team that makes a real impact in the Pump Rental Solutions industry.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk & Reception Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Workdry Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Workdry Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk & Reception Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Workdry Group:Your cover letter is your chance to shine! Tell us why you want to work at The Workdry Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Workdry Group!
How to prepare for a job interview at The Workdry Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
