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- Tasks: Coordinate operations by scheduling engineers and managing customer queries.
- Company: Reputable Telecoms and IT provider with 30 years of excellence.
- Benefits: 23 days holiday, free parking, and a supportive work environment.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Strong communication skills and a can-do attitude; IT interest is a plus.
- Other info: Ideal for recent graduates or those seeking a dynamic office role.
The predicted salary is between 30000 - 48000 £ per year.
We are currently working with a Telecoms and IT provider for businesses who primarily operate in the Dorset and Hampshire areas and have circa 700 active customers.
They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and longstanding customers due to delivering quality products with outstanding service and integrity. They are steadily growing as a business and looking for exciting talent to join their team as an Operations Coordinator.
Role
The Operations Coordinator role is an integral position involving speaking with customers and then resolving their query by scheduling an engineer or booking in a team of engineers accordingly.
Responsibilities
- Dealing with proactive requests for set up\’s and installations as well as ongoing reactive support of products and services
- Managing service orders and assisting the helpdesk in resolving faults and requests raised on the system
- Dispatching helpdesk tickets to most appropriate engineer as well as arranging man power for larger projects
- Working closely with field based engineers to ensure correct allocation or resources and to maintain a strong line of communication at all time
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Operations Coordinator employer: The Work Shop
Contact Detail:
The Work Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Operations Coordinator role. Highlight your organisational skills and customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance of standing out in the crowd.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Coordinator role. Highlight any relevant experience, especially in customer service or scheduling, and don’t forget to mention your IT and telecoms interest!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re excited about this role. Mention how your skills align with the job description and what you can bring to the team.
Show Off Your Organisational Skills: Since the role requires juggling multiple tasks, give examples of how you've managed busy workloads in the past. Whether it's through previous jobs or university projects, show us you can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Work Shop
✨Know the Company Inside Out
Before your interview, take some time to research the Telecoms and IT provider. Understand their products, services, and reputation in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained communication with team members and customers.
✨Demonstrate Your Customer Service Skills
Since the role involves liaising with customers, be ready to discuss your approach to customer service. Share specific instances where you resolved customer queries or complaints, showcasing your ability to remain calm and composed under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the Operations Coordinator role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
