At a Glance
- Tasks: Support sales growth by handling customer queries and processing orders.
- Company: Established IT and Telecoms solutions provider with a focus on quality service.
- Benefits: Full-time hours, dynamic work environment, and opportunities for personal development.
- Other info: Drive required due to location; great chance to learn about tech solutions.
- Why this job: Join a growing company and make a real impact on customer experience.
- Qualifications: Strong organisational skills and effective communication abilities required.
The predicted salary is between 25185 - 28500 £ per year.
Are you an organised, methodical administrator looking for a great new role? Our client is an IT and Telecoms solutions provider which has been established for 28 years in the South of England, focused on delivering high quality solutions with exceptional service. They are developing and growing as a company and are seeking a full-time Sales Administrator as a key role to support growth with continued customer experience.
Responsibilities will include:
- Handle customer queries by email and phone
- Respond to or co-ordinate responses to customers by email and phone
- Raise tickets for queries relating to technical support
- Contact customers with updates, follow ups, responses
- Produce quotes and help build solution proposals with sales team
- Processing customer orders through management system
- Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery
- Maintain and update customer records, pricing, sales collateral
- Join sales/marketing meetings and contribute to updates, ideas and planning
- Develop monthly sales reports and help track sales performance
- Communicate customer feedback internally
- Develop product and service knowledge to increase ability to handle queries/quotes
- Manage sales diaries
- Liaise with suppliers and monitor product/supplier developments
You will be personable and eloquent in all forms of communication, have excellent organisational skills, effective IT administration skills and will take up the challenge of developing knowledge of the ever-developing technology solutions on offer. Ultimately, you should be able to contribute to high quality customer service and support sales growth.
Full time office hours. Due to location, you will need to drive.
Office Administrator - Full Time employer: The Work Shop
Join a thriving team in Romsey where your role as a Warehouse Operative/Van Driver is not just a job, but a pathway to growth and development. With a supportive work culture that prioritises employee training and progression, you will enjoy competitive pay, free parking, and the opportunity to work in a clean and organised environment. This dynamic business values its employees and offers a rewarding experience for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator - Full Time
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Work Shop. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Work Shop before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator - Full Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Work Shop:Your cover letter is your chance to shine! Tell us why you want to work at The Work Shop specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Work Shop!
How to prepare for a job interview at The Work Shop
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
