Customer Service Advisor in Romsey

Customer Service Advisor, Romsey 12-week temporary contract, with the potential for a permanent position An excellent opportunity has arisen for a Customer Service Advisor to join a well-established and growing business based in Romsey. As a Customer Service Advisor, you will be responsible for providing exceptional customer service at all times and administrative support within the department. Main duties of the Customer Service Advisor • Process customer orders/hires, produce quotes and update status’ of jobs/orders efficiently and accurately. • Monitor order/job status to ensure timely delivery, addressing delays with other departments. • Liaise with the commercial team about delays/customer dissatisfaction to manage customer communication effectively. • Ensure orders/jobs are processed according to price agreements and communicate any variances to the commercial team and CS managers. • Manage after-sales service queries, such as customer returns, credit requests, and feedback whilst completing all relevant documentation. • Provide face-to-face customer service through occasional site visits Key competencies of the Customer Service Advisor • Previous customer service and administrative experience • Experience of client interaction via telephone, email, and hard copy documentation • Excellent attention to detail and accuracy • Ability to manage time and workload effectively to meet deadlines • IT literate with sound knowledge of Microsoft Office suite • Approachable, committed, pro-active and efficient individual. The Customer Service Advisor role offers an exciting opportunity to join the company on a 12-week temporary contract, with the potential for a permanent position. If you are a confident and highly motivated individual looking to work in an enjoyable and ethical business environment, please APPLY NOW