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- Tasks: Assist customers in German and English, resolving queries via phone, email, and chat.
- Company: A growing company that values success and offers comprehensive training.
- Benefits: Hybrid role with 80% remote work, competitive salary, and career development.
- Why this job: Kickstart your career in a dynamic environment while helping customers and building loyalty.
- Qualifications: Fluent in German and English, excellent communication and customer service skills.
- Other info: Flexible rotas available, with temp-perm opportunities and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Are you currently looking for an exciting new opportunity with a growing company that truly recognises and rewards success as well as offering comprehensive training? Perhaps you are currently working in retail or hospitality and fancy a change or maybe you have just finished studying and are looking to kick start your career. As long as you are enthusiastic, polite, professional and organised then this could be the perfect opportunity for you.
Rotas available 2 weeks prior. Temp-Perm assignment. Hybrid role, 80% working from home after training.
You will deal directly with customer queries via the phone, email, live web chat, and will provide a fantastic customer experience by responding quickly and professionally.
Job Duties entail:
- Acting as a liaison between customers and company, ensuring smooth communication and resolution of inquiries.
- Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
- Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
- Documenting interactions accurately and updating customer information in the company database.
- Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
- Maintaining a high level of professionalism and adhering to company guidelines and policies.
Skills and Requirements:
- Ability to communicate efficiently in German and English
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Previous call centre/back office experience (desirable)
40 hours per week - Hybrid role, 80% WFH after training.
German Speaking Customer Advisor in Ringwood employer: The Work Shop Resourcing Ltd
Contact Detail:
The Work Shop Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Advisor in Ringwood
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills, especially your customer service prowess.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace German Speaking Customer Advisor in Ringwood
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion shine through! We want to see that you're excited about the opportunity and ready to bring your best self to the role. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Professional Yet Friendly: While we love a casual vibe, remember to keep it professional in your written application. Use clear language and proper grammar, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with customers, so show us you can do that from the get-go!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at The Work Shop Resourcing Ltd
✨Brush Up on Your Language Skills
Since this role requires you to communicate effectively in both German and English, make sure you're comfortable switching between the two. Practise common customer service phrases and scenarios in both languages to show your fluency during the interview.
✨Know the Company Inside Out
Do a bit of homework on the company before your interview. Understand their values, mission, and the products or services they offer. This will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer queries you might face in this role. Prepare examples of how you would handle different situations, focusing on your problem-solving skills and customer-centric approach. This will show that you're ready to provide excellent service right from the start.
✨Show Off Your Organisational Skills
As the job involves documenting interactions and updating customer information, be prepared to discuss how you stay organised. Share any tools or methods you use to manage your time and tasks effectively, as this will highlight your professionalism and suitability for the role.