Office Administrator

Are you an organised, methodical administrator looking for a great new role. Our client is an IT and Telecoms solutions provider which has been established for 28 years in the South of England, focused on delivering high quality solutions with exceptional service. They are developing and growing as a company and are seeking a full time Sales Administrator as a key role to support growth with continued customer experience Responsibilities will include:- •Handle customer queries by email and phone •Respond to or co-ordinate responses to customers by email and phone •Raise tickets for queries relating to technical support •Contact customers with updates, follow ups, responses •Produce quotes and help build solution proposals with sales team •Processing customer orders through management system •Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery •Maintain and update customer records, pricing, sales collateral •Join sales/marketing meetings and contribute to updates, ideas and planning •Develop monthly sales reports and help track sales performance •Communicate customer feedback internally •Develop product and service knowledge to increase ability to handle queries/quotes •Manage sales diaries •Liaise with suppliers and monitor product/supplier developments You will be personable and eloquent in all forms of communication, have excellent organisational skills, effective IT administration skills and will be take up the challenge of developing knowledge of the ever-developing technology solutions on offer. Ultimately, you should be able to contribute to high quality customer service and support sales growth Full time office hours Due to location you will need to drive