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- Tasks: Manage client enquiries and provide tailored quotations for pet travel.
- Company: Leading company in the pet travel industry with a friendly team.
- Benefits: Competitive salary plus commission, Monday to Friday work schedule.
- Why this job: Join a passionate team and help pet owners travel with their furry friends.
- Qualifications: Experience in sales or customer service with strong communication skills.
- Other info: Temporary maternity cover role with potential for growth.
The predicted salary is between 20000 - 30000 £ per year.
Our client is a leader in Pet Travel and they are searching for an enthusiastic and friendly customer service consultant to join their team. The role involves managing client enquiries, providing tailored quotations, and explaining the booking and compliance process to potential clients. It requires excellent communication and negotiation skills, with a customer-focused approach to building trust and closing sales.
Key Responsibilities
- Handle assigned sales enquiries in a timely and professional manner.
- Provide accurate client quotations.
- Enrol prospects into the automated follow-up journey to ensure consistent communication.
- Offer opportunities for clients to book face-to-face consultations.
- Conduct negotiations with clients, ensuring consignments are directed to compliance for checking.
- Facilitate agreement and contract preparation.
- Dispatch contracts and oversee the signing/payment process.
- Collect deposits and ensure payments are processed before moving consignments to the compliance phase.
- Clearly communicate payment terms, including the refundable deposit policy if consignment fails compliance checks.
Skills & Experience
- Previous experience in sales or customer service, preferably in a service-based industry.
- Strong interpersonal and negotiation skills.
- Ability to work with CRM systems or sales portals.
- High attention to detail and ability to manage multiple client enquiries simultaneously.
- Excellent written and verbal communication skills.
The role is Monday – Friday with 1 in 5 Saturday shifts. This is a temporary maternity cover role for 9-12 months. Due to the location of the office you must be able to drive and have your own vehicle.
Customer Service Consultant - Pet Travel employer: The Work Shop Resourcing Ltd
Contact Detail:
The Work Shop Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Pet Travel
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling client enquiries and building trust, try role-playing with a friend or family member. It’ll boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with potential employers. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Consultant - Pet Travel
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about helping clients with their pet travel needs. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any previous experience in sales or customer service, especially if it's in a service-based industry. We love seeing how your skills align with the role, so don’t be shy about sharing relevant examples!
Be Clear and Concise: We appreciate applications that are easy to read. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. Remember, excellent written communication is key in this role!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at The Work Shop Resourcing Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of pet travel. Familiarise yourself with common client enquiries and the booking process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries or negotiations in the past. This will demonstrate your ability to build trust with clients.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you to handle a mock client enquiry or negotiate a deal. Stay calm, listen carefully, and respond as if the client is right in front of you. This will showcase your customer-focused approach.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. Inquire about their CRM systems or how they handle compliance checks. This shows your enthusiasm and helps you gauge if the company is the right fit for you.