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- Tasks: Support Sales and Customer Service Managers by handling customer inquiries and processing orders.
- Company: Join a family-run business in Southampton known for innovation and support.
- Benefits: Enjoy 28 days of holiday, onsite gym, free parking, and modern office perks.
- Why this job: Be part of a fast-paced team that values customer satisfaction and personal growth.
- Qualifications: Prior customer service experience and strong communication skills are essential.
- Other info: This is a permanent, full-time role with a salary up to £25,480.
The predicted salary is between 20400 - 29600 £ per year.
An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family run business based in Southampton. As a Customer Service Advisor, you will be working as part of a team in supporting the Sales and Customer Service Managers and ensuring all customer needs are met and anticipated. Responsibilities of a Customer Service Advisor: * Expertly handling customer enquiries via telephone and email * Liaising with cross-functional teams to ensure customer satisfaction and service excellence * Processing customer orders and maintaining up to date records * Managing orders and ensuring timely delivery The ideal Customer Service Advisor: * Prior customer service experience, ideally within a manufacturing or packaging industry * Excellent written and verbal communication skills and ability to provide professional and friendly customer service * IT literate and confident user of Outlook, Excel, and Word with high levels of attention to detail * Positive attitude and willingness to learn and apply new skills toward improving customer satisfaction * Strong organisational, prioritising and problem-solving skills The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £25,480 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more! If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW
Customer Service Advisor employer: The Work Shop Resourcing Ltd
Contact Detail:
The Work Shop Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the manufacturing and packaging industry. Understanding the specific challenges and customer needs in this sector will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling customer inquiries effectively and demonstrate your ability to provide friendly and professional service.
✨Tip Number 3
Showcase your IT skills by being proficient in Outlook, Excel, and Word. Consider creating a sample report or order processing document to discuss during your interview, highlighting your attention to detail.
✨Tip Number 4
Emphasize your problem-solving abilities by preparing examples of past experiences where you successfully resolved customer issues. This will illustrate your proactive approach to ensuring customer satisfaction.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any prior customer service experience you have, especially if it's within the manufacturing or packaging industry. Use specific examples to demonstrate your skills in handling customer inquiries and managing orders.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, make sure your application reflects this. Write clearly and professionally, and consider including a brief example of how you've successfully communicated with customers in the past.
Express Your Enthusiasm: Convey a positive attitude and willingness to learn in your application. Mention your eagerness to contribute to customer satisfaction and how you can bring value to the team. This will help you stand out as a candidate who is not only qualified but also motivated.
How to prepare for a job interview at The Work Shop Resourcing Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially if you have experience in the manufacturing or packaging industry. Highlight specific examples where you successfully handled customer inquiries and resolved issues.
✨Demonstrate Communication Skills
Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your friendly and professional demeanor.
✨Familiarize Yourself with Relevant Software
Make sure you are comfortable using Outlook, Excel, and Word. You may be asked about your proficiency with these tools, so consider preparing examples of how you've used them in past roles to manage customer orders or maintain records.
✨Exhibit a Positive Attitude and Willingness to Learn
The company values a positive attitude and a desire to improve customer satisfaction. Be ready to discuss how you approach learning new skills and adapting to challenges in a fast-paced environment.
